Operations Associate - 174230 - 174711 - 175234 - 175688

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

PTO & holidays

Job summary

Piper Companies is seeking an Operations Associate with strong customer service and organizational skills in Durham, NC. This hybrid role requires three in-person days (Tuesday, Wednesday, Thursday) and supports policy processing and client record maintenance.

Responsibilities include handling insurance policies and annuity contracts, ensuring documentation accuracy, renewing policies, and preparing reports to guide operational decisions.

Qualifications

• Bachelor's degree required.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide exceptional customer service to clients and stakeholders.
• Process and manage insurance policies and annuity contracts.
• Ensure accuracy and completeness of documentation.
• Assist with policy renewals, endorsements, and cancellations.
• Maintain and update client records in the database.
• Prepare reports and analyze data to support operational decisions.

Skills

Customer service

Organizational skills

Communication skills

Time management

Analytical thinking

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Piper Companies is seeking an Operations Associate with strong experience in customer service and organizational skills. The ideal Operations Associate will be hybrid 3 days a week (Tuesday, Wednesday, Thursday) in Durham, NC.

Responsibilities for the Operations Associate include:

• Provide exceptional customer service to clients and stakeholders.
• Process and manage insurance policies and annuity contracts.
• Ensure accuracy and completeness of documentation.
• Assist with policy renewals, endorsements, and cancellations.
• Maintain and update client records in the database.
• Prepare reports and analyze data to support operational decisions.

Qualifications for the Operations Associate include:

• Bachelor's degree
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.

Compensation for the Operations Associate include:

• Hourly rate: $20 - $23hr
• Comprehensive benefit package; Medical, Dental, Vision, 401k match plus PTO, Sick leave as required by law, and Paid Holidays

Keywords: Customer service, customer, service, insurance, annuity, annuities, accuracy, operations associate, operations associates, organization, time management, problem-solving, problem solving, problem solvers, communication, personable, insurance operations, policy management, insurance claims, annuity claims, documentation, compliance, support, supporting, customer centric, centric

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This job opens for applications on 10/9/2026. Applications for this job will be accepted for at least 30 days from the posting date.