Operations Associate

GROW Wealth Partners; Town of Pittsford (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Comprehensive benefits package

Profit sharing 401(k) opportunities

Professional development opportunities

Community service opportunities with donation matches

Flexible hybrid remote policy

Job summary

A financial services firm in Pittsford is seeking an Operations Associate to manage client account operations and support portfolio trading. The successful candidate will have 2+ years of experience in financial services and strong analytical skills. This role offers a competitive salary, medical benefits, and opportunities for professional development. Join a team that has been recognized for its workplace culture.

Qualifications

• 2+ years of experience in investment operations, financial services, or a similar role.
• Strong understanding of financial products, trading processes, and account operations.
• Proficiency in financial systems and tools.

Responsibilities

• Manage client account operations including new account opening and portfolio trading support.
• Provide top-tier client support addressing inquiries and resolving issues.
• Process and monitor asset transfers and movements.

Skills

Experience in investment operations

Understanding of financial products

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s Degree in Finance, Economics, Business

Securities Industry Essentials (SIE) certification

Series 6/7 and Series 63 or 66 certifications

Life, Accident, and Health Insurance certification

Tools

Custodial platforms

Trading systems

CRM software

Job description

About Us

GROW Wealth Partners is a leading financial services firm dedicated to delivering tailored investment solutions and superior client experiences. We specialize in financial planning, wealth management and retirement distribution and pride ourselves on fostering a collaborative and innovative culture.

GROW Wealth Partners is partnered with Northwestern Mutual as a leading financial services company that provides financial planning services, life insurance, disability insurance, and long-term care insurance. Established in 1857, it is known for its mutual company structure, prioritizing policyholders over shareholders. With a strong emphasis on personalized financial strategies, the company combines expert advisors with digital tools to help clients achieve financial security and long-term growth.

GROW Wealth Partners also partners with Northwestern Mutual’s Private Client Group (PCG). PCG represents an elite community for advisors and firms that have the experience, expertise and tools to tailor advisory strategies and deliver best-in-class outcomes for clients.

For more information visit https://www.growwealthpartners.com/.

Role Overview

We are seeking a skilled, motivated, and experienced Operations Associate to join our team. The successful candidate will be responsible for managing critical aspects of client account operations, including new account opening, portfolio trading support, client service, and asset movement processing. This role requires excellent organizational skills, a client-first mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities within Investment Operations

New Account Opening

• Facilitate the setup of new client accounts, ensuring accuracy and compliance with regulatory and company standards.
• Collect and verify required documentation, ensuring adherence to KYC/AML guidelines.
• Serve as a liaison between clients, advisors, and custodians to address inquiries and resolve issues related to account setup.

Portfolio Trading Support

• Coordinate and process portfolio trades, ensuring timely and accurate execution.
• Monitor trade settlements and address discrepancies or trade breaks promptly.
• Work closely with portfolio managers and trading desks to ensure efficient workflows.

Client Service

• Provide top-tier client support by addressing inquiries related to accounts, trades, and other operational matters.
• Collaborate with advisors and internal teams to deliver seamless client experiences.
• Troubleshoot and resolve client issues efficiently, maintaining professionalism at all times.

Asset Movement

• Process and monitor asset transfers, contributions, withdrawals, and wires with precision.
• Ensure all asset movement transactions comply with internal policies and external regulations.
• Proactively communicate with stakeholders to ensure transparency and accuracy in asset movement activities.

Key Responsibilities within Insurance Operations

New Account Opening

• Pre-fill insurance applications/e-applications.
• Review insurance applications, conversions, and policy changes for completeness & accuracy.
• Arrange medical, paramedical and any exams necessary for underwriting.

Client Service

• Help financial representatives expedite the underwriting process and follow up on requirements with clients.
• Responsible for obtaining the reporting requirements for issued policies.
• Servicing of existing client policies including but not limited to beneficiary changes, bank account information changes, processing death claims or policy surrender.

Qualifications

• 2+ years of experience in investment operations, financial services, or a similar role.
• Strong understanding of financial products, trading processes, and account operations.
• Excellent analytical, problem-solving, and organizational skills.
• Proficiency in financial systems and tools (e.g., custodial platforms, trading systems, and CRM software).
• Exceptional communication skills, with the ability to work collaboratively across teams.
• Must be able to pass a basic background screening for the securities industry.

Preferred Certification Requirements, but required post-employment

• Securities Industry Essentials (SIE) certification required.
• Series 6/7 and Series 63 or 66 certifications required.
• Life, Accident, and Health Insurance certification.
• Bachelor’s Degree in Finance, Economics, Business, or a related field is preferred.

Why Join Us

• Opportunity to work with a dynamic and experienced team of professionals.
• Opportunity to work for a firm that has been voted one of CNY's Best Places to Work for the last 3 years.
• Competitive salary and potential performance-based bonuses.
• Medical Benefits include access to Infertility Treatments; Family Planning & Family Assistance; Mental Health Care; Pain Management Program; Hearing Aids; Non-Emergency Care when Traveling outside the US along with discounts to Fitness Programs as well as health and wellness products and services.
• Comprehensive benefits package, including health insurance and retirement plans.
• Profit sharing 401(k) opportunities.
• Commitment to professional development and growth opportunities.
• Opportunities for community/volunteer service and company matches of donations.
• Hybrid remote policy.

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and career achievements. Applications will be reviewed on a rolling basis.

GROW Wealth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.