Operations Associate

SteadyMD; St. Louis (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare technology company is seeking a dedicated operations support professional. In this fully remote role, you will manage appointment queues, provide essential support to clinicians, and ensure effective communication across teams. With a focus on operational excellence, you will track metrics and handle patient communications, contributing to a seamless healthcare experience. This position offers unlimited paid time off, comprehensive health coverage, and opportunities for professional growth. If you are passionate about making a difference in healthcare and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Unlimited Paid Time Off (PTO)

Comprehensive Health Insurance

401K Retirement Plan

Professional Development Opportunities

Flexible Scheduling Options

Qualifications

• 2+ years of experience in healthcare operations or customer service.
• Strong organizational and multitasking skills with effective prioritization.

Responsibilities

• Manage appointment queues and support clinicians during shifts.
• Open and manage IT support tickets for timely issue resolution.

Skills

Organizational Skills

Multitasking

Communication Skills

Problem-Solving

Tools

EMRs

Jira

Slack

Job description

Employer Industry: Healthcare Technology

Why Consider this Job Opportunity:

1. Salary of $20.00 per hour
2. Unlimited Paid Time Off (PTO) for a healthy work-life balance
3. Comprehensive health insurance coverage
4. 401K retirement plan to support your financial future
5. Professional development opportunities within a growing organization
6. Fully remote position with flexible scheduling options

What to Expect (Job Responsibilities):

1. Manage appointment queues and provide primary support for clinicians during their shifts
2. Open and manage IT support tickets for clinicians, ensuring timely issue resolution
3. Engage in effective communication with clinicians through various channels to address inquiries and escalate issues
4. Track and report operational metrics, maintaining accurate records of consult statuses
5. Handle incoming communications from patients and partners, ensuring timely responses

What is Required (Qualifications):

1. Minimum of 2 years of experience in healthcare operations, customer service, or a related field
2. Strong organizational and multitasking skills with effective prioritization abilities
3. Excellent written and verbal communication skills with a focus on problem-solving
4. Proficiency with software platforms, including EMRs, Jira, and Slack
5. Ability to work independently and collaboratively across teams to achieve operational goals

How to Stand Out (Preferred Qualifications):

1. Experience in a fast-paced healthcare environment with a focus on operational excellence
2. Familiarity with remote work tools and technologies

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