Post-Sales Service Engineer and Operations Support

Micas Networks; San Jose (CA); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading networking company in San Jose is looking for an Operations Associate to join their Operations team. The role involves coordinating logistics, managing inventory, supporting sales operations, and ensuring efficient communication with global teams. Ideal candidates should have a strong work ethic, attention to detail, and at least 1 year of relevant experience. Position offers full-time employment.

Qualifications

• A minimum of 1 year of experience working with warehousing, logistics, order management, and/or supply chain management.

Responsibilities

• Coordinate domestic and international shipments through carriers.
• Prepare and manage all required shipping documentation.
• Enter customer purchase orders into the ERP system.
• Collaborate with overseas factories and logistics teams.

Skills

Strong work ethic

Attention to detail

Proficiency with spreadsheets

Ability to multitask

Chinese proficiency

Job description

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About Micas Networks

Micas Networks is a leading open networking company focused on accelerating data delivery. Catering to the needs of enterprise and cloud data centers as well as hyperscalers, the company's full portfolio of open networking products includes off-the-shelf, commercial switches that support various operating systems, including SONiC. Micas also forms strategic partnerships to co-develop customized networking switch solutions, leveraging R&D, engineering, and supply chain management expertise, along with high‑quality and capacity manufacturing capabilities. With a customer‑centric approach and strategic partnerships, Micas offers global support and onsite support services. The company is taking a leading role in shaping the open networking ecosystem and is based in San Jose, California with offices and manufacturing facilities in Malaysia.

Available Role

Micas seeks an Operations Associate to join its Operations team. You will report to the Senior Manager of Operations, and work in our San Jose headquarters. In your role, you will work closely with colleagues from our Operations, Sales, Supply Chain, Planning, Product Management, and Finance teams.

Key Responsibilities

Logistics & Shipping Operations

• Coordinate domestic and international shipments through carriers.
• Prepare and manage all required shipping documentation, including Commercial Invoices, Packing Lists, and shipping labels.
• Communicate shipment details, pickup schedules, and confirmations with logistics partners and customers.
• Generate packing slips, update tracking information, and ensure timely delivery notifications to both customers and internal stakeholders.

Inventory & Warehouse Coordination

• Receive inbound shipments, verify contents, record serial numbers, and update the company's inventory system.
• Conduct weekly on‑hand inventory counts and provide reports to the sales and operations teams.
• Optimize warehouse storage by consolidating pallets and maintaining organized inventory.
• Handle physical goods safely, including lifting and moving items up to 50 lbs, with or without reasonable accommodation.

Sales Operations & Order Management

• Enter customer purchase orders into the ERP system and coordinate fulfillment with internal teams.
• Provide accurate, real‑time inventory and shipment status updates to the sales organization.
• Support overseas sales teams, providing assistance and updates as required, mostly during evening hours to align with their time zones.
• Assist in collecting monthly sales forecasts and participate in forecast review meetings with executive and supply chain teams.
• Plan, execute, and oversee projects to ensure timely delivery to customers.
• Assess, analyze, consolidate, and communicate risk and status clearly to management — highlighting key issues and presenting options for resolution to the cross‑functional executive team through sales forecasts and open order reviews.

Supply Chain & Supplier Coordination

• Collaborate with overseas factories and logistics teams to prioritize production schedules and manage resource allocation.
• Monitor supplier progress and proactively address risks to ensure on‑time material readiness and shipment execution.

Office Operations Support

• Maintain a professional and organized office environment.
• Prepare coffee and restock beverages each morning.
• Replace water dispensers and assist with light facility support as needed.

Global Coordination

• Communicate daily with overseas teams (China and Malaysia) from Monday through Friday, and occasionally on Saturday or Sunday evenings, to ensure production alignment, shipment readiness, and supply chain continuity.

Keys To Success

• Strong work ethic
• “Can do” attitude
• Attention to detail
• Exceptional follow through
• Willingness to multitask and learn on the job
• A minimum of 1 year of experience working with warehousing, logistics, order management, and/or supply chain management
• Proficiency with spreadsheets
• Chinese proficiency is a plus

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Construction, Software Development, and IT Services and IT Consulting