IT Engineer I Wireless and AI Operations

Heartland Coca-Cola Bottling Company, LLC; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Career Growth

Competitive Benefits

Purpose-Driven

Professional Development

Job summary

Heartland Coca-Cola Bottling Company, LLC in Charlotte, NC is seeking an IT Engineer I to support Wireless and AI Operations. You will work under senior guidance to deploy and manage Cisco Meraki wireless and AI-enabled IT processes.

This role emphasizes learning, data-driven monitoring, and automation, with opportunities to contribute to network reliability, security, and efficiency through AI-powered analytics.

Qualifications

• Associate’s degree or up to 3 years of college or technical school required.
• 1 to up to 3 years of relevant work experience.

Responsibilities

• Assist with deployment, configuration, and monitoring of Cisco Meraki wireless networks under guidance.
• Support wireless performance monitoring and AI/ML-driven analytics.
• Assist with data preparation, feature work, and model integration tasks.
• Support deployment, monitoring, and validation of AI/ML services under guidance.
• Maintain documentation, datasets, and operational records.
• Escalate issues that exceed defined scope.
• Participate in learning and post-incident activities.

Skills

Wireless networking fundamentals

Foundational AI concepts

Python scripting

Operational discipline & documentation

Collaboration & communication

Cisco Meraki dashboard administration

Education

Associate degree

1–3 years of related work experience

Tools

Cisco Meraki Dashboard

Job description

IT Engineer I Wireless and AI Operations

Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

The IT Engineer I – Wireless & AI Operations provides foundational support for enterprise wireless networking and AI-assisted IT operations under established procedures and senior guidance. This role assists with the deployment, monitoring, maintenance, and troubleshooting of Cisco Meraki cloud-managed wireless environments across corporate offices, manufacturing facilities, distribution centers, and field locations.

The position supports an automation-first operating model by leveraging AI-powered analytics, monitoring platforms, workflow automation, and intelligent operational tools to improve network performance, reliability, security, and user experience. The engineer assists with operational data collection, reporting, automation activities, AI solution adoption, and continuous improvement initiatives while developing expertise in wireless networking, cloud-managed infrastructure, and AI-assisted infrastructure operations.

Duties & Responsibilities

• Assist with deployment, configuration, and monitoring of Cisco Meraki cloud-managed wireless access points and networks under guidance.
• Support wireless performance monitoring, RF optimization, and Wi-Fi troubleshooting, including the use of AI/ML-driven network analytics.
• Assist with data preparation, feature work, and model integration tasks.
• Support deployment, monitoring, and validation of AI/ML services under guidance.
• Maintain documentation, datasets, and operational records.
• Escalate issues that exceed defined scope.
• Participate in learning and post-incident activities.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Wireless networking fundamentals — RF concepts, 802.11/Wi‑Fi 6/6E standards, access point deployment, and basic Wi‑Fi troubleshooting
• Foundational AI, Agentic AI, ML and data‑handling concepts
• Python and basic scripting
• Operational discipline and documentation
• Awareness of responsible AI and model security
• Learning from runbooks and guidance
• Collaboration and communication
• Cisco Meraki Dashboard administration and cloud‑managed wireless monitoring

Minimum Qualifications

• Associate’s degree or up to 3 years of college or technical school required
• 1 to up to 3 years of relevant work experience

Preferred Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related technical field.
• Training in wireless networking fundamentals, including RF principles, Wi‑Fi technologies and standards (802.11), wireless security, and Cisco Meraki cloud‑managed network administration, monitoring, and troubleshooting.
• Foundational knowledge of automation technologies, scripting, and AI‑assisted operational tools used to improve infrastructure management, service delivery, operational efficiency, and problem resolution.
• Exposure to generative AI technologies, AI‑powered analytics platforms, intelligent assistants, and workflow automation tools used within enterprise IT environments.
• Understanding of data governance, information management, responsible AI practices, cybersecurity principles, and operational documentation standards.
• Familiarity with cloud platforms, monitoring systems, IT service management processes, and the operational support of AI‑enabled business and infrastructure solutions.
• Office‑based work with occasional lifting of up to 50 pounds
• Must be able to work a minimum of 4 days a week in Charlotte, NC at our corporate office.

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Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.