Operations Associate
Mindcolor Autism
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Benefits offered by this job
Job summary
Mindcolor Autism is seeking an Operations Associate to help keep our ABA centers running smoothly and create a welcoming experience for learners, caregivers, and team members.
You will partner with the Center Director to manage scheduling, coordinate daily operations, support team communication, and foster a positive center culture. This role is ideal for organized professionals who enjoy structure and problem-solving in a fast-paced clinical setting.
Qualifications
- Bachelor's degree or equivalent relevant experience in ABA, healthcare administration, or related field.
- Experience with EMR and scheduling systems; HCM experience preferred.
- ABA scheduling or RBT experience preferred.
- Proficiency with Microsoft Office, Google Workspace, and/or RethinkBH.
- Strong organization, attention to detail, and follow-through.
- Excellent written, verbal, and interpersonal communication skills.
Responsibilities
- Serve as a welcoming, professional first point of contact for clients, caregivers, team members, providers, and vendors.
- Coordinate daily opening/closing tasks and support administrative priorities.
- Audit team member timesheets in Paylocity and assist with onboarding.
- Create and maintain schedules for clients and team members; adjust for needs and availability.
- Support incident reporting, safety procedures, and facility maintenance.
- Collaborate with CD, marketing, and clinical teams to build center culture.
Skills
Education
Tools
Job description
Description
Mindcolor Autism, named one of Glassdoor's Top 50 Places to Work in 2025, is seeking an Operations Associate to help keep our ABA centers running smoothly and create a welcoming experience for learners, caregivers, and team members. You'll be a key member of the center team, partnering closely with the Center Director to manage scheduling, coordinate daily operations, support team communication, and help build a positive center culture. This role is ideal for organized, detail-oriented professionals who enjoy being at the center of the action, solving problems, supporting others, and creating the structure that allows clinical teams to do their best work.
- Serve as a welcoming and professional first point of contact for clients, caregivers, team members, providers, and vendors
- Respond promptly to center calls, messages, and team communications
- Communicate schedule changes and other important updates clearly and professionally
- Help foster a positive, collaborative, and professional center environment
- Support team engagement activities and initiatives that strengthen center culture
- Coordinate daily opening and closing tasks and support administrative priorities
- Manage center supplies, inventory, and support the CD with monthly budget monitoring
- Assist with basic technology troubleshooting and coordinate with IT as needed
- Monitor RBT session note completion and follow up as directed
- Audit team member timesheets in Paylocity
- Support new hire onboarding and communication before and throughout the training process
- Meet with the CD weekly to review center needs, priorities, and outstanding tasks
- Create and maintain schedules for clients and team members
- Adjust schedules to support learner needs, team member availability, PTO, competencies, and session coverage
- Balance team member scheduling needs with learner and caregiver preferences and availability
- Ensure scheduling practices comply with applicable laws and company policies
- Partner with the CD and BCBAs to support appropriate resource utilization
- Support incident reporting and crisis response as needed and within the scope of the role
- Partner with the CD to maintain emergency preparedness and safety procedures
- Coordinate facility maintenance and third-party vendor needs
- Help maintain a clean, organized, safe, and welcoming center environment
- Support community outreach, volunteer events, and local marketing initiatives
- Partner with the Marketing team to coordinate content highlighting local center activities
- Support team celebrations, spirit days, outings, and other engagement activities
- Take on additional projects and responsibilities as assigned by leadership
- Monday through Friday, 8:00 AM to 4:00 PM, with flexibility based on business needs
- 100% center-based at the designated Mindcolor location
- Occasional availability outside of standard operating hours may be needed based on business needs
- Medical, dental, vision, and life insurance
- $300 annual Health & Wellness reimbursement
- 15 PTO days annually, accrued each pay period and increasing with tenure
- Four Health & Wellness Flex Days annually, prorated
- Seven paid company holidays per year
- 401(k) eligibility after 90 days with employer matching
- Paid parental leave of up to four weeks following six months of employment
- Bachelor's degree or equivalent relevant experience in ABA, healthcare administration, or a related field
- Experience with EMR, HCM, and/or scheduling systems
- ABA scheduling or RBT experience preferred
- Proficiency with Microsoft Office, Google Workspace, and/or RethinkBH
- Strong organization, attention to detail, and follow-through
- Excellent written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities and work collaboratively with clinical and administrative teams
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