Operations Associate

The Bay Club Company; Pleasanton (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Bay Club Company is seeking an Operations Associate in Pleasanton, CA to support a range of operational, hospitality, fitness and facility tasks. You will help ensure member satisfaction, maintain club cleanliness, and contribute to a professional, welcoming environment.

This full-time role emphasizes customer service and membership sales support, offering exposure to diverse club operations and career growth within a dynamic health-and-wellness culture.

Responsibilities

• This is a full-time role with a large emphasis on customer service and membership sales support.

Job description

GENERAL SUMMARY

The Operations Associate is responsible for contributing to the success of the Club by assisting in a variety of operational, hospitality, fitness and facility support roles. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Job Description

GENERAL SUMMARY

The Operations Associate is responsible for contributing to the success of the Club by assisting in a variety of operational, hospitality, fitness and facility support roles. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

This is a full-time role with a large emphasis on customer service and membership sales support.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra

• Respect The Past
• Accept Responsibility
• Pay it Forward

Our Actions We Live By

Actions We Live By.

It's who we are when we step into our full power.

Keep It Real. Always.

We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner.

Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder.

Show up and do the hard work. Be a gritty, roll-up-your-slee