Operations Associate

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

PNC Financial Services is seeking a detail-oriented Operations Associate in Pittsburgh, focused on processing routine transactions and ensuring policy conformance within Health Care Operations. You will support cross-functional teams, review documents, and maintain incident-free workflow in a fast-paced environment.

Ideal candidates bring strong attention to detail, effective communication, and the ability to manage multiple priorities while adhering to service levels and risk controls.

Qualifications

• Prior experience is not required.
• No university or college degree, high school diploma, or GED is required.
• Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Knowledge of operational functions and products and services.
• Accuracy and attention to detail.
• Effective communications.
• Ability to manage multiple priorities.
• Problem management and process management knowledge.
• Knowledge of standard operating procedures.
• Customer-focused approach.
• Ability to assess and manage business risks.

Responsibilities

• Execute routine transactions and processes using standard policies and procedures
• Handle specialized products or functional areas as assigned
• Partner internally with service partners to route calls, documents, and action items
• Ensure materials and documentation are available to complete transactions
• Confirm equipment is operational when applicable
• Respond to inquiries and ad hoc requests with documentation
• Provide feedback on workflow and received work
• Review transactions and related documents for accuracy and conformance to service levels and policies
• Verify work processes and support customer-focused, risk-managed operations within PNC’s Health Care Operations organization

Skills

Operational Functions Knowledge

Attention To Detail

Effective Communication

Problem Management

Customer-Focused Approach

Ability To Manage Multiple Priorities

Job description

• Execute routine transactions and processes using standard policies and procedures


• Handle specialized products or functional areas as assigned


• Partner internally with service partners to route calls, documents, and action items


• Ensure materials and documentation are available to complete transactions


• Confirm equipment is operational when applicable


• Respond to inquiries and ad hoc requests with documentation


• Provide feedback on workflow and received work


• Review transactions and related documents for accuracy and conformance to service levels and policies


• Verify work processes and support customer-focused, risk-managed operations within PNC’s Health Care Operations organization

Requirements

• Prior experience is not required


• No university or college degree, high school diploma, or GED is required


• Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree


• Knowledge of operational functions and products and services


• Accuracy and attention to detail


• Effective communications


• Ability to manage multiple priorities


• Problem management and process management knowledge


• Knowledge of standard operating procedures


• Customer-focused approach


• Ability to assess and manage business risks


• Must work Monday–Friday, 7:00 AM–3:30 PM


• Must be eligible to work without employment visa sponsorship; PNC will not sponsor employment visas or participate in STEM OPT


• Ability to work from a quiet, secure, and confidential home-based workspace if approved for remote work

Core Competencies

Demonstrates strong operational knowledge and attention to detail while executing transactions and managing multiple priorities. Capable of effective communication and problem management within a customer-focused environment.

Highest-signal resume keywords

• Operational Functions Knowledge


• Attention To Detail


• Effective Communication


• Problem Management


• Customer-Focused Approach

ATS Optimization Keywords

Hard Skills

• Transaction Processing


• Document Review


• Workflow Feedback


• Standard Operating Procedures Knowledge


• Risk Management

Soft Skills

• Ability To Manage Multiple Priorities

Industry Keywords

• Health Care Operations


• Service Levels


• Customer Service