Operations Associate

High Road Hiring; New York (NY); Remote; USD 100,000 - 175,000; Full time

Benefits offered by this job

Full benefits package

Job summary

High Road Hiring seeks an Operations Associate for a Single-Family Office. This fully remote, US-based position supports the Head of Operations across family support, governance, people operations and special projects, with secondary finance and property involvement.

You will draft materials, manage signatures, coordinate events and travel, and help optimize workflows using tools like Google Workspace, Asana, Slack and AI. 2+ years in a fast-paced environment and a bachelor’s degree are valued.

Qualifications

• 2+ years in a fast-paced, multi-hat environment; hands-on experience valued.
• Bachelor's degree preferred.
• Strong written communication and professionalism.
• Discretion with sensitive information and high stakes.
• Ability to learn new tools quickly (Google Workspace, Asana, Slack, AI).
• Legally authorized to work in the United States.

Responsibilities

• Coordinate family support and logistics, including travel and events.
• Manage signatures and trackers, ensuring up-to-date history and follow-ups.
• Draft meeting materials, communications, and proposals for Head of Operations.
• Support governance activities and quarterly/semiannual reviews for beneficiaries.
• Coordinate with external partners (banking, accounting, aviation) and route substantive items to Head of Operations.
• Maintain project workflows, templates, checklists, and shared files; support license and access management.
• Tackle ad hoc research and process-improvement projects.
• Identify ways to improve office efficiency and test new tools, including AI.

Skills

Follow-through

Self-starter

Clear communication

Discretion

Composure under pressure

Education

Bachelor's degree

Tools

Google Workspace

Asana

Slack

AI tools

Job description

Operations Associate, Single-Family Office

Remote (U.S.) | Full-time | $100,000 to $175,000 base

About the Opportunity

The office runs like a tech startup: lean, highly systematized and quick to adopt new tools, including AI, with trusted outside partners handling much of the on-the-ground work. The family places a high value on competence, integrity and kindness.

As the right hand to the Head of Operations, you will take on a wide range of operational and administrative work across family support, governance, people operations and special projects, with secondary support for the finance and property teams. The office is growing, and the role can grow with it.

What You Will Do

• Family support and logistics: Coordinate scheduling, reminders, confirmations and travel, including private aviation and ground transportation, and help plan events and gatherings from start to finish.
• Signatures and trackers: Move documents through the office's signature and approval process, and keep trackers for signatures, giving history and follow-up items current.
• Drafting: Prepare first drafts of meeting materials, communications and proposals for review by the Head of Operations.
• Family governance: Support recurring governance and foundation work, including quarterly meetings, semiannual reviews and communications to beneficiaries.
• Vendor follow-through: Handle routine coordination with outside partners such as banking, accounting and aviation teams, and route anything substantive through the Head of Operations.
• Systems and people operations: Maintain project workflows, templates, checklists and shared files, and support tool, license and access management.
• Special projects: Take on ad hoc research and projects, from tracking down hard-to-find information to proposing improvements to an existing process.
• Process improvement: Find ways to make the office more efficient, including testing new tools and AI, and suggest better systems for recurring work.

What You Bring

• 2 or more years in a fast-paced, multi-hat environment; varied, hands-on experience valued. Backgrounds in startup operations, event planning, media production or other project-heavy roles are a strong fit. Family office experience is not required.
• Bachelor's degree preferred.
• Follow-through: you close every loop without reminders and manage many tasks at once.
• A self-starter who spots issues early and comes with proposed solutions.
• Clear, professional writing and a warm, personable manner with people at every level.
• Tech savvy and quick to learn new tools. Experience with Google Workspace, Asana, Slack and AI tools is a plus.
• Absolute discretion with sensitive family and financial information.
• Low ego: happy to handle the details that keep an office running, open to feedback and comfortable offering a different view.
• Composure: you own mistakes, learn from them and keep moving in a high-stakes environment.
• Legally authorized to work in the United States.

Details

• Location: Fully remote and U.S.-based. Eastern time zone hours are helpful, and a New York area base is a plus.
• Hours: Full-time, exempt. Some flexibility is needed around travel and events.
• Travel: Periodic travel to New York.
• Compensation: $100,000 to $175,000 base salary, depending on experience.
• Benefits: Full benefits package.

All inquiries are handled confidentially by High Road Hiring.

The employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, marital or familial status, caregiver status, veteran status, or any other characteristic protected by federal, New York State or New York City law.