Operations Associate

Wilton Re Ltd.; Nashville (TN); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, vision, dental, and life保险

Hybrid work structure

Bonus potential

401(k) with employer contribution

Profit-sharing program

Job summary

Wilton Re Ltd. is seeking an Operations Associate to support enterprise operations, regulatory compliance, and TPA oversight in Nashville. The role emphasizes conducting operational reviews, investigating complaints, and ensuring adherence to regulatory and contractual requirements across U.S.

life insurance entities. The ideal candidate demonstrates strong analytical and communication skills, ability to collaborate with TPAs, regulators, and legal partners, and comfort working in a hybrid

Qualifications

• 5+ years of experience in the life insurance industry
• Experience working with TPAs, regulators, and internal stakeholders
• Strong written and verbal communication skills for complex complaints
• Proficiency in Microsoft Office applications (Excel, Word, etc.)
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Oversee TPAs and review escalated cases.
• Audit operational activities and identify gaps.
• Coordinate complaint intake and regulatory responses.
• Collaborate with Legal to research cases and support resolutions.
• Prepare periodic reports for management, clients, and stakeholders

Skills

Communication

Analytical thinking

Organizational skills

Tools

Microsoft Office

Job description

Operations Associate - Nashville

Full Time

Nashville, TN

About the Company

Wilton Re is an industry leader in the life (re)insurance space, specializingin the acquisition of in force life insurance and annuities. We are experiencedindustry specialists focused on the risk, capital and operational needs of ourclients’ businesses. We provide our clients with the services they need from inforce transactions and product development to underwriting and new businessstrategies.

Wilton Re has the resources and expertise to pursue and successfullymanage the largest life and annuity transactions in the market.

Position Summary

The Operations Associate plays a critical role in supporting enterpriseoperations, regulatory compliance, and third-party administrator (TPA)oversight. This position is responsible for conducting operational reviews,supporting complaint investigations, and ensuring adherence to regulatory andcontractual requirements across Wilton Re’s U.S. life insurance entities.

This role requires stronganalytical, problem-solving, and communication skills, with the ability tocollaborate across internal teams, TPAs, regulators, and legal partners.

Role Responsibilities

Operational Oversight& TPA Management

Supportoversight of Third-Party Administrators (TPAs), including review ofescalated cases requiring procedural guidance or exception handling.

Identifyand assess deviations from established procedures or operationalguidelines; collaborate with internal teams to implement correctiveactions.

Evaluateoperational processes and recommend enhancements to improve efficiency,risk mitigation, and service delivery.

Audit, Controls &Process Improvement

Conductaudits of operational activities, including call monitoring, transactionreviews, and workflow evaluations.

Identifycontrol gaps or failures and recommend improvements to strengthen thecontrol environment.

Analyez audit findings and trends to support continuous improvement initiativesand service enhancements.

Performfinancial and compliance reviews of TPA disbursements to ensure adherenceto contractual, accounting, and business requirements.

Complaint Management &Regulatory Support

Coordinatecomplaint intake and investigation with TPAs to ensure timely, accurate,and well-documented responses.

Researchand analyze policyholder issues, gather supporting data, and draft orreview formal responses.

Serveas a point of contact for state insurance departments and policyholders,ensuring clear and professional communication.

Supportregulatory inquiries, examinations, and market conduct reviews.

Risk, Compliance &Legal Coordination

Collaboratewith Legal to research cases, compile documentation, and supportresolution strategies.

Monitorand track operational and complaint-related issues to ensure timelyresolution and identification of systemic risks.

Providesupport for regulatory mandates, including DOI emergency orders andFEMA-related compliance requirements.

Reporting & Analytics

Audit,reconcile, and interpret operational reports for accuracy andcompleteness.

Maintainlogs and documentation of key operational data and issue tracking.

Prepareand deliver periodic reports to management, clients, and stakeholders.

Participatein client-facing meetings to discuss service performance, trends, andoperational improvements.

Project & InitiativeSupport

Supportstrategic initiatives related to system enhancements, complianceimprovements, and operational transformation.

Assistin defining business requirements and validating system changes throughtesting and implementation.

Ensuretimely and effective execution of projects aligned with businessobjectives.

Disbursement Oversight

Reviewhigh-risk or exception-based disbursement requests for accuracy andcompliance.

Providedirections to TPAs on recovery efforts for improper or erroneousdisbursements.

Basic Qualifications

Minimum 5 years of experience in the life insurance industry, including at least 3 years in policyholder services or operations.

Demonstrated ability to work effectively with TPAs, regulators, and internal stakeholders.

Strong written and verbal communication skills, particularly in handling complex or sensitive complaints.

Proficiency in Microsoft Office applications (Excel, Word, etc.).

Excellent analytical, problem-solving, and organizational skills.

Ability to manage multiple priorities in a fast-paced environment.

Self-motivated with the ability to work independently and collaboratively across distributed teams.

Pay/Location

Nashville, TN

Hybrid Structure

Minimal to no travel required

Basesalary/hourly rate range for this position in Nashville, TN is between $60,000and $85,000 Please note that specific compensation decisions are based upon avariety of job-related factors as permitted by law, including geographiclocation, credentials, skills, education, training, and experience.

Base salary is just one component of Wilton Re’s total compensationpackage for employees. Additional compensation includes annualperformance-based bonus, 401K with employer contribution, and profit-sharingprogram. Employee may also be eligible for long-term incentives. All incentivesand benefits are subject to the applicable plan terms.

What WeOffer:

Competitive vacation and sick time, including company-paid holidays, floating holidays and early closing days

401(k) plan with employer contribution - US Employees Only

Profit Sharing Program

Competitive parental leave

Health, vision, dental, and life insurance, including access to health and wellness programs

Actuarial Development Program (ADP) for Actuarial employees taking exams

Employee Assistance Program (EAP)

Current hybrid working environment

Employee Engagement Events and various committees on site to join

Wilton Res%trives to attract, develop, and retain a diverse workforce. We are committedto providing an inclusive and accessible work environment where all associatesfeel valued, respected, and supported. Our commitment to inclusivity isreflected in the safeguards, policies, and commitments we have in place toremove barriers and provide equal opportunities to prospective and currentassociates, without discrimination. A Human Resources representative isavailable to consult with applicants who require accommodation in the applicationor recruitment process. Any information shared by the applicant about anaccommodation will be treated as confidential.

To All RecruitmentAgencies: Please do not send any resumes or solicitations regarding open positions toWilton Re employees unless you have been requested to work on this position orother positions with Wilton Re; please reach out to your main point of contact.Wilton Re is not responsible for any fees related to unsolicited resumes.