Operations Associate
The Bay Club Company
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Job summary
The Bay Club Company is seeking an Operations Associate to gain experience across hospitality, fitness, facility operations, and member services. You will support daily Club operations, deliver outstanding service, and help maintain safety and cleanliness standards while engaging with members and guests.
This role offers exposure to multiple departments, a fast-paced environment, and opportunities for growth as you develop new skills and contribute to a positive, energetic team culture.
Qualifications
- Minimum 1+ years of experience in hospitality, health club operations, fitness, or related services.
- Professional, friendly demeanor with strong customer service skills.
Responsibilities
- Maintain cleanliness and appearance standards across club areas including fitness spaces, locker rooms, lobby, pool areas, restrooms, and common areas.
- Greet members and guests, check in, and assist with bookings and program reservations.
- Operate point-of-sale systems and process payments; complete opening/closing duties.
- Support Club events, programs, and departmental initiatives; provide operational coverage as needed.
- Provide general supervision of fitness and recovery areas; assist with proper use of equipment.
Skills
Education
Tools
Job description
Bay Club Operations Associate is an exciting opportunity to gain experience across multiple areas of Club operations while creating memorable experiences for members and guests every day. It's more than a support role; Associates contribute to the overall success of the Club by supporting hospitality, fitness, facility operations, and member services. This role provides a unique opportunity to explore different departments, build valuable skills, and discover potential career paths within the organization. This role is ideal for individuals who enjoy variety, thrive in a fast-paced environment, and are excited to develop new skills while building a foundation for future advancement. Bay Club Associates are expected to deliver outstanding service, uphold safety and cleanliness standards, support daily Club operations, and bring a positive, energetic, and professional attitude to every interaction.
Bay Club Operations Associate is an exciting opportunity to gain experience across multiple areas of Club operations while creating memorable experiences for members and guests every day. It's more than a support role; Associates contribute to the overall success of the Club by supporting hospitality, fitness, facility operations, and member services. This role provides a unique opportunity to explore different departments, build valuable skills, and discover potential career paths within the organization. This role is ideal for individuals who enjoy variety, thrive in a fast-paced environment, and are excited to develop new skills while building a foundation for future advancement. Bay Club Associates are expected to deliver outstanding service, uphold safety and cleanliness standards, support daily Club operations, and bring a positive, energetic, and professional attitude to every interaction.
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Respect The Past Accept Responsibility Pay it Forward
Actions We Live By. It's who we are when we step into our full power. Keep It Real. Always. Think Ahead. Be An Owner. Stay Humble. Hustle Harder. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Service Forward Ruthlessly Consistent Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
- Maintain cleanliness and appearance standards throughout assigned Club areas, including fitness spaces, locker rooms, lobby, reception desks, pool areas, restrooms, and common areas.
- Perform detail cleaning and preventive maintenance activities.
- Restock supplies, amenities, janitorial products, and inventory items.
- Assist with laundry operations, including collecting, washing, drying, and folding towels.
- Maintain a clean, safe, and organized work environment.
- Identify and communicate maintenance and cleanliness issues requiring further attention.
- Greet members and guests upon arrival and throughout the Club.
- Check members and guests into the Club and applicable activity areas.
- Ensure guest registration requirements and applicable fees are completed.
- Book appointments, programs, services, and class reservations.
- Provide information regarding Club amenities, programming, events, and services.
- Deliver exceptional service experiences to members, guests, and fellow Associates.
- Build positive relationships with members and guests through proactive engagement and responsiveness.
- Represent the Club professionally through image, communication, follow-through, and responsiveness.
- Assist in generating membership and program leads by identifying prospective member interest.
- Answer and transfer incoming phone calls.
- Assist with property tours and membership sales as needed.
- Operate point-of-sale systems and cash registers.
- Process payments and member account charges.
- Complete opening and closing duties for assigned operational areas.
- Support Club events, programs, and special activities.
- Assist in operational coverage across departments as business needs require.
- Provide general supervision of fitness and recovery areas.
- Ensure fitness and recovery spaces are clean, safe, organized, and operating according to Club policies and procedures.
- When appropriate, instruct members on the proper and safe use of fitness equipment.
- Monitor fitness floor conditions and report equipment issues or safety concerns.
- Ensure equipment, accessories, and recovery amenities are properly organized and maintained.
- Monitor music, televisions, and overall environmental conditions within fitness areas.
- Maintain exceptional member service standards within fitness facilities.
- Support fitness programs, events, and departmental initiatives as assigned.
- Welcome members and guests to the pool and recreation areas.
- Assist with seating, amenities, and event support.
- Maintain refreshment stations and towel operations.
- Assist with setup, breakdown, and cleanliness of designated areas.
- Communicate timely and effectively with managers, team members, and members.
- Follow up on assigned tasks and member requests.
- Participate actively in required meetings, events, trainings, and development opportunities.
- Collaborate across departments to ensure operational excellence and a seamless member experience.
- Perform other related duties as assigned by management.
- Work a flexible schedule that may include mornings, evenings, weekends, and holidays.
- Provide support across multiple departments based on Club operational needs and business demands.
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of company policies, procedures, and service standards.
- Strong customer service and hospitality orientation.
- Ability to communicate effectively both verbally and in writing.
- Ability to utilize Club software systems, point-of-sale systems, and Microsoft Office applications.
- Knowledge of safe operation and basic functionality of fitness equipment and recovery-area amenities.
- Ability to identify and address cleanliness, safety, and member service concerns proactively.
- Strong organizational skills, attention to detail, and problem-solving ability.
- Ability to work independently and collaboratively within a team environment.
- One or more years of experience in hospitality, health club operations, fitness, housekeeping, recreation, customer service, or related industries preferred.
- Professional, friendly demeanor with strong customer service skills.
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