Operations Associate

Helzberg Diamonds; Kansas City (MO); On-site; USD 19,286 - 27,552; Full time

Job summary

Helzberg Diamonds is seeking an Operations Associate at the SSC-Store Support Center in North Kansas City, MO. The role handles replenishment orders, picks, transfers, and shipping manifests to support daily store activity.

The job requires accuracy, strong communication, organizational skills, and the ability to meet deadlines, with on-site attendance essential to interact with colleagues and manage inventory in the vault and distribution center.

Qualifications

• High school diploma or equivalent.
• Basic PC and clerical skills with strong communication and organization.
• Ability to be accurate, detail‑oriented and meet deadlines.

Responsibilities

• Pick and consolidate daily replenishment orders for all stores and audit shipping manifest documentation.
• Receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins.
• Audit and verify the accuracy of merchandise processed in the Quality Assurance department.
• Create putaway documents and physically re-stock merchandise vault.
• Maintain inventory integrity through cycle counts and semi-annual inventories.
• Support other distribution center work groups as needed.

Skills

Communication

Attention to detail

Organizational skills

Teamwork

Analytical thinking

Customer service

Education

High school diploma

Job description

Department Overview

Annually, over 1.5 million pieces of new merchandise (over $500 million retail) are processed by the Distribution Center where they are received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high‑security, metal‑free area, and associates must pass through a metal detector when entering or leaving the department.

Position Summary

The Operations Associate processes replenishment orders representing daily sales activity at all stores, via the creation of pick tickets, transfers and shipping manifests. The incumbent also re‑stocks and maintains the merchandise vault inventory. Typical relationships include working with Merchandise staff and Inventory Control department to solve shipment and inventory problems.

Principal Accountabilities

• Pick and consolidate daily replenishment orders for all stores and audit shipping manifest documentation.
• Receive and audit store to warehouse transfers, repairs and advertising merchandise to re‑stock primary bins.
• Audit and verify the accuracy of merchandise processed in the Quality Assurance department.
• Create putaway documents and physically re‑stock merchandise vault.
• Maintain a high degree of inventory integrity by performing cycle count and semi-annual inventories.
• Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.

Supervisory Responsibilities

The incumbent does not have any direct reports.

Qualifications

• High school diploma.
• One to three years jewelry merchandise or distribution experience preferred.
• Basic PC and clerical skills, and strong communication and organizational skills required.
• Ability to be very accurate and detail‑oriented and to meet deadlines required.
• Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co‑workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

Competencies

Analytical Thinking, Customer Service Orientation, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation

Location

SSC-Store Support Center, North Kansas City, MO