Operations Associate

LimeBike Germany GmbH; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) plan

Parental leave & fertility benefits

Unlimited vacation

Job summary

Lime is seeking an Operations Associate in Indianapolis to lead and coach warehouse staff, optimize fleet operations, and drive regional efficiency. This on-site role requires 1–3 years of professional experience in operations and strong data-driven decision-making.

You will collaborate across teams to expand operations within the Indianapolis region, monitor KPIs, and support customer incident resolution. Fluency in English and excellent communication are essential.

Qualifications

• 1–3 years of professional work experience; ideally 1+ year in an operations position.
• Background in industrial engineering or operations management.
• Fluent verbal and written English language skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Hire, train, and coach Mechanics and Fleet Support roles responsible for repairing and deploying vehicles.
• Build a safe, compliant warehouse environment to support Indianapolis operations.
• Define new processes to drive warehouse and field efficiency.
• Partner cross-functionally on projects to identify regional expansion opportunities.
• Define and monitor KPIs measuring profitability, revenue, and operational performance.
• Provide incident management and assist with safety and regulatory issues.

Skills

Excel

Google Sheets

Data analysis

Team leadership

Education

Industrial engineering or operations management

Tools

Tableau

SQL

Excel

Job description

Lime is the largest global shared micromobility business. We operate shared e-bikes and e-scooters in nearly 30 countries on five continents. Our mission is to build a future where transportation is shared, affordable and carbon-free.

Since 2017, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions.

Join the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

• Competitive salaries, performance-based annual bonus and pre-IPO equity
• Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
• Flexible vacation policies with ample paid holidays tailored to country of residence
• Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
• Support for retirement and financial goals with unlimited access to financial advisors
• Unlimited, complimentary use of our vehicles in hundreds of cities around the world
• Professional growth opportunities through quarterly learning days and top-tier tools
• Opportunities to connect across teams and locations to network, socialize and volunteer
• Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
• Consistent recognition of great work through meaningful rewards and career advancements
• Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

Important Notice: Recruitment Transparency Please be advised that Lime never charges candidates any fees (including application, processing, training, or onboarding costs) at any stage of the recruitment or new hire process. All costs associated with hiring are borne entirely by Lime.Protect Yourself from Recruitment Scams We are aware of increasing scams where individuals impersonate organizations to solicit money or sensitive data. To ensure you are speaking with a legitimate representative of our team, please note:

• Official Communication: All hiring-related communications are filtered through our internal Talent Acquisition team.
• Verified Domain: Our recruiters will only contact you from an email address ending in @li.me OR @ext.li.me
• Red Flags: If you receive a request for payment, banking information, or personal financial details as part of a job application, please treat it as fraudulent and report it to [e-mail] .

How we Lime

Win together.

We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally.

Obsess about our customers.

We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them.

We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity.

Raise the bar.

We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent.

We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves.

Build great teams.

We develop top talent because they are foundational to Lime’s success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong teams.

See clearly, with optimism.

We are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything.

Challenge because we care.

We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind.

Boldly commit.

We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal.

Our Employee Resource Groups (ERGs)

Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences.

“We encourage our teams to expand their knowledge, gain awareness and develop new skills, as we grow. Our goals can only be achieved through a truly diverse and inclusive workforce, where everyone feels valued and where you can bring your full self to work.” - Wayne Ting, CEO

Operations Associate

Location

Indianapolis, IN

Employment Type

Full time

Location Type

On-site

Department

Operations

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me .

We are looking for a data-driven, hands‑on, entrepreneurial minded individual to join our Midwest Operations team. As an Operations Associate, you will enhance our fleet, optimize our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Indianapolis.

This is a warehouse‑based position that requires an onsite presence during assigned business hours.

What You’ll Do:

Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for repairing, deploying and retrieving our shared electric vehicle

Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Indianapolis and surrounding regions

Define new processes and best practices to drive operational excellence within the warehouse and in the field

Partner cross‑functionally on operations projects that result in identifying expansion opportunities within your regions

Define and monitor KPIs that measure the profitability, revenue, and operational performance of your markets

Provide complaint management and customer incidents investigation support

Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues

Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You:

1‑3 years of professional work experience; ideally 1+ year of experience within an Operations position

Background in industrial engineering or operations management

Experience leading teams or groups

Demonstrated expertise with the Indianapolis region and ability to anticipate operational needs and/or challenges within this area

Growth and continuous improvement mindsets with the ability to work in an ambiguous environments

Self‑starter and sound decision maker with the ability to make data‑based decisions with a cost focused mindset

Fluent verbal and written English language skills

Intermediate+ experience with Excel and Google Sheets required (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data

Excellent communication and stakeholder management skills

Valid in‑state driver license and clean driving record

U.S. Based Position - What We Offer:

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company‑paid life and disability insurance and company‑funded mental health benefits.
• Financial & Retirement Planning: 401(k) plan with both pre‑tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
• Family & Fertility Support: Paid parental leave for birthing and non‑birthing parents, plus fertility and family‑forming benefits.
• Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate’s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

#LI‑AM1

#LI‑Onsite

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting‑[e-mail] for assistance.