Operations Associate

Lime; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) plan

Parental leave

Unlimited vacation

Phone allowance

Learning days

Lime vehicle access

Job summary

Lime is seeking an Operations Associate for the Midwest team based in Indianapolis. This onsite role focuses on optimizing warehouse and field operations, staffing, and coordinating with cross-functional partners to support a growing fleet.

You will hire and coach teams, build efficient processes, monitor KPIs, and help drive revenue growth in the Indianapolis region while maintaining strong stakeholder relations and data-driven decision making.

Qualifications

• 1-3 years of professional work experience; ideally 1+ year in an Operations role.
• Background in industrial engineering or operations management.
• Experience leading teams or groups.
• Familiar with Indianapolis region operations and needs.
• Growth mindset and data-driven decision making.

Responsibilities

• Hire, train, and coach mechanics and fleet support for repair, deployment, and retrieval.
• Build a safe, compliant warehouse that supports a operable fleet for Indianapolis and surroundings.
• Define new processes to drive operational excellence in warehouse and field.
• Partner on operations projects to identify regional expansion opportunities.
• Define and monitor KPIs for profitability, revenue, and performance.

Skills

Operations experience

Team leadership

Data-driven decision making

Fluent English

Driver's license

Education

Industrial engineering background

Operations management background

Tools

Excel

Google Sheets

Tableau

SQL

Job description

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Midwest Operations team. As an Operations Associate, you will enhance our fleet, optimize our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Indianapolis.

This is a warehouse-based position that requires an onsite presence during assigned business hours.

What You'll Do:

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for repairing, deploying and retrieving our shared electric vehicle

• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Indianapolis and surrounding regions

• Define new processes and best practices to drive operational excellence within the warehouse and in the field

• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your regions

• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your markets

• Provide complaint management and customer incidents investigation support

• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues

• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position

• Background in industrial engineering or operations management

• Experience leading teams or groups

• Demonstrated expertise with the Indianapolis region and ability to anticipate operational needs and/or challenges within this area

• Growth and continuous improvement mindsets with the ability to work in an ambiguous environments

• Self-starter and sound decision maker with the ability to make data-based decisions with a cost focused mindset

• Fluent verbal and written English language skills

• Intermediate+ experience with Excel and Google Sheets required (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data

• Excellent communication and stakeholder management skills

• Valid in-state driver license and clean driving record

U.S. Based Position - What We Offer:

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.

• Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.

• Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.

• Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.

• Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate’s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.