Operations Associate

Burberry; Illinois; On-site; USD 25,000 - 26,000; Full time

Job summary

Burberry is seeking an Operations Associate in Rosemont, IL to support store back-of-house operations and inventory control. You will handle stock receiving, quality checks, and coordination with sales teams to ensure timely stock retrieval for omnichannel requests.

The role emphasizes accuracy, organisation, and teamwork in a busy retail environment, with opportunities to assist in events, visual merchandising, and post-sale services, aligning with Burberry's standards.

Qualifications

• Excellent organisational skills and meticulous attention to detail.
• Excellent communication skills both verbal and written.
• Intermediate computer skills in core Microsoft software.
• Previous experience with SAP desirable.

Responsibilities

• Inventory control including receiving stock and reporting discrepancies.
• Assist sales with timely stock retrieval including omnichannel and stock pullback.
• Maintain tidy back of house adhering to Retail Operations standards.
• Quality control on products and report issues to store lead.
• Support aftersales processes (alterations, repairs, personalization).
• Ensure stockroom equipment is operational and report concerns via service channels.
• Handle adhoc administrative tasks and events support.

Skills

Organizational skills

Communication skills

Microsoft Office

Team collaboration

Tools

SAP

Job description

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Operations Associate

Department: RETAIL OFFLINE

Location: Rosemont, Illinois (US-IL), US

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

RESPONSIBILITIES

• Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy
• Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
• Keeping back of house in a tidy manner compliant with Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to store lead
• Support aftersales process (alterations, repairs, personalisation) to elevate the client experience.
• Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately
• Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
• Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

PERSONAL PROFILE

• Excellent organisational skills and meticulous attention to detail
• Excellent communication skills both verbal and in writing
• Intermediate computer skills in core Microsoft software
• Previous experience with SAP desirable
• Ability to work well in a team
• Ability to work in a busy team environment

MEASURES OF SUCCESS

Efficiency of store administration

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $18.00 and $19.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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