Operations Associate

Burberry; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Burberry is seeking an Operations Associate in Dawsonville, GA to support store back-of-house operations and inventory control. You will assist in receiving stock, processing orders from the hub or warehouse, and ensuring accurate stock handling.

You will collaborate with the sales team for timely stock retrieval, maintain a tidy back-of-house, and perform quality checks while supporting aftersales services to enhance the client experience.

Qualifications

• Excellent organisational skills and meticulous attention to detail.
• Excellent communication skills both verbal and in writing.
• Intermediate computer skills in core Microsoft software.
• Previous experience with SAP desirable.
• Ability to work well in a team.
• Ability to work in a busy team environment.

Responsibilities

• Inventory control including receiving stock from hub or warehouse and reporting discrepancies.
• Assist sales team with stock retrieval for omnichannel and stock pullback.
• Maintain tidy back of house in line with Retail Operations standards.
• Quality control on all products and report issues to store lead.
• Support aftersales processes (alterations, repairs, personalization) to elevate client experience.
• Ensure stockroom equipment is working and raise concerns through appropriate channels.
• Handle Adhoc administration and communications with customer service and suppliers.
• Assist with events, visual merchandising, stock taking and related duties.

Skills

Organizational skills

Communication skills

Microsoft Office

Teamwork

Tools

SAP

Job description

Operations Associate

Department: RETAIL OFFLINE

Location: Dawsonville, Georgia (US-GA), US

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

RESPONSIBILITIES

• Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy
• Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
• Keeping back of house in a tidy manner compliant with Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to store lead
• Support aftersales process (alterations, repairs, personalisation) to elevate the client experience.
• Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately
• Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
• Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

PERSONAL PROFILE

• Excellent organisational skills and meticulous attention to detail
• Excellent communication skills both verbal and in writing
• Intermediate computer skills in core Microsoft software
• Previous experience with SAP desirable
• Ability to work well in a team
• Ability to work in a busy team environment

MEASURES OF SUCCESS

Efficiency of store administration

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.