Operations Assistant to Account Manager

206toursold; Commack (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

SIMPLE IRA match opportunities

Growth opportunities

Job summary

206 Tours, based in Commack, NY, is seeking an Operations Assistant to join their team. The ideal candidate will handle data entry tasks, respond to customer inquiries, and support the sales team. Strong organizational and communication skills are essential for this in-office role. The position presents growth opportunities and a supportive work environment.

Benefits include competitive compensation, health insurance, and potential travel opportunities.

Qualifications

• Strong proficiency in data entry and strong computer skills.
• Ability to manage and prioritize multiple tasks effectively.
• Professional communication with clients and stakeholders.

Responsibilities

• Handle daily data entry tasks and process reservations.
• Respond promptly to customer inquiries through various channels.
• Reconfirm tour and travel arrangements with operators and airlines.
• Support the sales team with administrative tasks.

Skills

Strong computer skills

Excellent organizational abilities

Excellent communication skills

Attention to detail

Job description

Exciting opportunity to be part of a International Tour Operator specializing in Catholic Pilgrimages.

206 Tours, a leading Tour Operator with over 39 years of experience, is seeking an Operations Assistant to join our team. This is an in-office position. The ideal candidate must possess strong computer skills, excellent organizational abilities, and have a passion for providing exceptional customer service.

Responsibilities

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries through various channels such as phone calls, online chat system, emails, and social media, while always ensuring excellent customer service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure seamless operations.
• Support the sales team with administrative tasks to enhance the overall efficiency of day-to-day operations.

Requirements

• Strong computer skills and proficiency in data entry.
• Exceptional organizational abilities to manage and prioritize multiple tasks effectively.
• Excellent communication skills to engage with clients and stakeholders professionally.
• Attention to detail and accuracy to ensure error-free data entry and customer communication.
• Previous experience in the travel or hospitality industries or related fields is a plus but not mandatory.

Benefits

• Competitive compensation package, reflecting your skills and dedication.
• Growth opportunities in a company that has been successfully operating for 39 years.
• A supportive and appreciative work environment where your contributions are recognized.
• Health Insurance, Dental Insurance, and SIMPLE IRA match opportunities.
• Potential for occasional travel opportunities.

This position is an in-office role, and applicants must live within a reasonable commuting distance of our office location.

Remote positions are not available.

This role requires flexibility to ensure team goals are met, including occasional work outside standard hours.

Initiative and ownership are core to success and directly impact performance evaluation.