Operations Assistant Manager - Housekeeping (FT)

Grand Traverse Resort & Spa, LLC; Michigan; On-site; USD 45,000 - 60,000; Full time

Job summary

A leading resort is seeking an Operations Assistant Manager for Housekeeping to oversee daily operations and maintain high cleanliness and hygiene standards. This role includes supervising staff, managing supplies, and ensuring guest satisfaction. Ideal candidates possess strong leadership skills, attention to detail, and experience in hotel housekeeping.

Benefits

Flexible working hours

Employee discounts

Training and development opportunities

Qualifications

• Brief experience in hotel housekeeping preferred.
• Capable of managing a large staff effectively.
• Knowledge in housekeeping equipment and cleaning techniques.

Responsibilities

• Assist in supervising and coordinating the work of the housekeeping team.
• Conduct inspections of guest rooms and public areas.
• Support in training and developing housekeeping staff.

Skills

Leadership

Communication

Attention to detail

Customer service

Time management

Education

Bachelor's degree in Hotel Management or related field

Tools

Property Management Software

Microsoft Office

Job description

Operations Assistant Manager - Housekeeping (FT)

Grand Traverse Resort and Spa, Acme, Michigan, United States of America

Job Description

SUMMARY
The Operations Assistant Manager plays an important role in supporting the Executive Housekeeper in maintaining the cleanliness and orderliness of guest rooms and public areas. The Assistant Housekeeping Manager assists in overseeing and managing the daily operations of the housekeeping department of the Resort. This role involves supervising housekeeping staff, ensuring cleanliness standards are met, and working closely with the Housekeeping Supervisors to maintain a high level of guest satisfaction. This role requires strong organizational, leadership, and communication skills, as well as a commitment to upholding the hotel's cleanliness and hygiene standards.

KEY FUNCTIONS AND RESPONSIBILITIES

• Assist in supervising and coordinating the work of the housekeeping team, including room attendants, lobby attendants, and housekeeping supervisors.
• Assist in creating work schedules and assigning tasks to team members.
• Conduct inspections of guest rooms and public areas to ensure they meet cleanliness and maintenance standards.

Training and Development:

• Assist in training and developing housekeeping staff, ensuring they follow established standards and procedures.
• Provide guidance and support for staff, addressing their questions and concerns.

Inventory Management:

• Assist in monitoring and managing housekeeping supplies and equipment, ensuring adequate stock levels.
• Help maintain records of inventory and assist with ordering supplies as needed.
• Ensure that cleaning equipment is in good working condition.
• Assist in control of Lost and Found/Uniform room.

Quality Control:

• Assist in ensuring that guest rooms and public areas meet or exceed cleanliness standards.
• Help address guest complaints or concerns related to housekeeping promptly and effectively.
• Support the implementation and enforcement of quality control procedures.

Guest Services:

• Collaborate with the front desk and other resort departments to ensure guest requests are fulfilled promptly.
• Assist in resolving guest issues and concerns related to housekeeping.

Budget Support:

• Support the Executive Housekeeper in monitoring departmental expenses and working within budgetary constraints.

Staff Management:

• Participate in recruiting, interviewing, hiring and training of housekeeping staff housekeeping staff.
• Help maintain a positive and productive working environment.
• Assist in developing departmental onboarding and training plans, as well as conducting performance reviews and addressing performance issues as needed.

Safety and Compliance:

• Ensure that housekeeping operations comply with safety and hygiene regulations.
• Support the implementation and maintenance of health and safety protocols for the department.
• Assist in training staff in safety procedures and protocols.

Reporting:

• Prepare reports on departmental performance, including occupancy rates, cleanliness scores, and budget adherence.
• Provide reports and updates for the Executive Housekeeper.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain superior working relations with internal and external customers while providing a memorable experience
• Ensure personal accountability for all work duties, assignments, and performance expectations
• Lead by example by displaying a readiness to respond positively to instruction and procedures
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook
• Exemplify and model GTRS Core Values
• Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
• Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
• All other duties as assigned

EDUCATION/EXPERIENCE

• Bachelor's degree in Hotel Management or a related field, preferred but not required.
• Valid Michgian Driver’s License and be insurable through GTRS insurance policy
• Prior experience in hotel housekeeping, preferably in a supervisory or assistant management role, preferred but not required.

OTHER SKILLS AND ABILITIES

• Capable of managing a staff in excess of 75 employees.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Knowledge of housekeeping equipment and cleaning techniques.
• Familiarity with hotel/resort management software and systems.
• Ability to work effectively in a fast-paced environment.
• Ability to work flexible shifts, including nights, weekends and holidays.
• Must be proficient in all Microsoft Office Functions and have experience with Property Management Software.
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
• Possess effective time management skills when completing assigned tasks
• Ability to identify complex problems, evaluate options, and implement solutions
• Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Motivated with a positive attitude and perform effectively under high pressure/volume

TYPICAL PHYSICAL & MENTAL DEMANDS

• Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time
• Capable of lifting and/or moving up to 40 lbs
• Ability to comprehend and follow directions
• Effectively handle stressful and difficult situations/interactions while remaining focused and professional
• Ability to see objects at close range and at a distance
• Perform complex or varied tasks under deadlines and tight schedules
• Ability to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
• Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner

WORKING CONDITIONS

• Ability to work with a lot of people at one time
• Moderate to loud work environment
• Ability to work in a fast-paced environment in a safe and productive manner
• Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
• Employee parking proximity to resort entrance varies season to season due to business volume
• Flexible schedule, at times may need to be willing to adjust and work evenings, weekends, and an occasional holiday

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.

Grand Traverse Resort and Spa, Acme, Michigan, United States of America