Operations Assistant Manager / Cosmetologist

Drybar; Thompsonville (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Drybar is seeking an energetic Assistant Shop Manager in Massachusetts to lead the team, guide daily operations, and deliver exceptional guest experiences. You will coach stylists, drive sales, and manage schedules while maintaining Drybar’s signature service standards.

Responsibilities include recruiting, training, and collaborating with the Area Manager to grow the business. Strong leadership, communication, and organizational skills are essential, with flexibility for mornings, evenings,

Qualifications

• Current State Cosmetology License.
• Ability to perform Drybar-quality blowouts in 45 minutes or less.
• Previous leadership or management experience preferred.
• Strong administrative and computer skills.
• Comfortable using reporting systems and Microsoft Office.
• Excellent communication and organizational skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.
• Ability to multitask, prioritize, and thrive in a high-volume environment.

Responsibilities

• Lead, coach, motivate, and develop stylists and shift leads; foster a high-performing culture.
• Partner with Area Manager to drive sales and guest experience.
• Recruiting, interviewing, onboarding, and training new team members.
• Coach on sales, productivity, technical skills, and customer service.
• Monitor daily operations, pull reports, and analyze performance metrics.
• Submit inventory reports, restock supplies, and ensure operational excellence.
• Drive membership, retail and add-on sales; community networking.
• Support local events and create social media content to attract guests.

Skills

Leadership

Sales

Customer service

Communication

Organizational skills

Multitasking

Education

Cosmetology License

Tools

Reporting systems

Microsoft Office

Job description

Overview

At Drybar, we do one thing, and we do it better than anyone else: blowouts. Our mission is simple: Create confidence, happiness, and an unforgettable guest experience every single day.

We're looking for an energetic, driven, and hands‑on Assistant Manager who is ready to lead from the front, inspire a team, and help grow a thriving business. This isn't a desk job, it's a leadership role for someone who loves people, enjoys wearing multiple hats, and isn't afraid to jump in wherever needed.

If you're passionate about leadership, sales, coaching, guest service, and building a winning culture, we'd love to meet you.

What You'll Do

As the Assistant Shop Manager, you'll be the face of the business while partnering closely with your Area Manager to drive sales, develop your team, and deliver an exceptional client experience.

Leadership & Team Development

• Lead, coach, motivate, and develop stylists, bartenders, and shift leads.
• Create a positive, high‑performing culture built on accountability and teamwork.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Coach employees on sales, productivity, technical skills, and customer service.
• Hold yourself and your team accountable to company standards and performance expectations.

Business Operations

• Manage daily shop operations and ensure the business runs smoothly.
• Pull reports and analyze daily, weekly, and monthly performance metrics.
• Complete weekly business recaps and communicate results to leadership.
• Monitor labor, productivity, memberships, retail sales, and key performance indicators.
• Submit inventory reports, maintain product levels, restock retail and back bar supplies, and ensure operational excellence.

You'll be responsible for:

• Driving membership, retail, and add‑on sales.
• Building relationships within the community through networking and grassroots marketing.
• Supporting local events and business partnerships.
• Helping create engaging social media content that showcases your shop and attracts new guests.
• Finding creative ways to increase client retention and bring new guests through the door.
• Deliver exceptional customer service and resolve guest concerns with professionalism and urgency.
• Lead by example by providing beautiful Drybar blowouts in 45 minutes or less.
• Spend approximately 80% of your scheduled time on the salon floor, actively supporting your team and guests.
• Create memorable experiences that turn first‑time guests into loyal members.

Qualifications

• Current State Cosmetology License
• Ability to perform Drybar‑quality blowouts in 45 minutes or less
• Previous leadership or management experience preferred
• Strong administrative and computer skills
• Comfortable using reporting systems and Microsoft Office
• Excellent communication and organizational skills
• Flexible availability, including mornings, evenings, weekends, and holidays
• Ability to multitask, prioritize, and thrive in a high‑volume environment

This Role Is Perfect For Someone Who...

• Loves both leadership and hairstyling.
• Enjoys coaching others to succeed.
• Wants to grow their career with the company.
• Gets excited by sales goals and business growth.
• Is willing to roll up their sleeves and help wherever needed.
• Wants to make a lasting impact on both the team and the guest experience.

If you're looking for a leadership role where every day is different, your work truly matters, and your opportunities for growth are unlimited, we'd love to meet you.

Legal Disclaimer

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.