Operations Assistant, Kellogg Facilities

Northwestern University; Evanston (IL); In loco; USD 41.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Retirement plan

Tuition benefits

Descrizione del lavoro

Northwestern University in Evanston, IL is seeking a proactive Mail Room Associate to support Kellogg Mail Room operations. You will sort, meter, and deliver mail, advise customers on cost-effective mailing options, and assist with reporting and policy enforcement across Kellogg locations.

Ideal candidates have strong customer service skills, familiarity with USPS/FedEx/UPS rates, and the ability to work independently or in a team.

Competenze

• High school diploma or equivalent.
• Customer service experience preferred.
• Professional appearance and demeanor.
• Strong keyboarding and Windows skills.
• Proficient in Microsoft Office.
• Ability to lift up to 55 pounds.
• Valid driver's license.

Mansioni

• Sort, meter, pick up, and deliver mail for Kellogg School.
• Advise customers on cost-effective mailing options with up-to-date rates/tech.
• Produce daily reports of mail room activity by carrier.
• Help enforce building policy for deliveries with tracking and documentation.
• Provide facilities support (loading dock, front desk, PA) as needed.

Conoscenze

Customer service

Verbal & written communication

Teamwork

Keyboarding

Windows

PC skills

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office Suite

Mail room software

Mail machines

Descrizione del lavoro

Location: Evanston, Illinois

Department: Kellogg Mail Room

Salary/Grade: NEX/10

Job Summary

This position will provide daily support for mail room operations. Duties will include receiving deliveries from University mail services in addition to all major carriers. This position will assist in all mail room duties, including sorting, metering, and delivering all mail items to locations both inside the Kellogg Global Hub as well as to other Kellogg buildings and additional locations as needed. This position will have customer-facing duties advising mail room customers of various carrier mailing options. This position will also act in support of the Facilities team during peak business times, providing operational support and additional job duties as needed.

Specific Responsibilities

• Sort, meter, pick up, and deliver mail for Kellogg School.
• Advise customers on the most cost-effective way of mailing, so must have up-to-date knowledge of UPS, FedEx, express mail and USPS rates and technologies.
• Produce reports daily accounting for mail room activity divided by UPS, FedEx, express mail and USPS.
• Assist in enforcing building policy to govern all building deliveries, including tracking, documentation, and monitoring.
• Provide support for the Facilities team by providing operational support, including assisting in the following areas: loading dock, front desk, PA

Performs other duties as assigned.

Minimum Qualifications

• A high school diploma or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Customer service-related experience preferred Hospitality/ Retail/ Restaurants
• Professional appearance and demeanor
• Keyboarding and Windows
• PC skills
• Excellent communication skills, both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• A valid driver's license
• Capable of lifting up to 55 pounds
• Willingness to cross-train for other job functions
• Successful completion of the Defensive Driving course offered by NU Risk Management.

Minimum Competencies

• Provide high levels of customer care and a friendly, cooperative attitude
• Provide suggestions to improve quality and value to the customer.
• A valid driver's license.
• Knowledge of Microsoft Suite programs
• Ability to learn and use mail machines and software
• Read and interpret shipping documentation, policies, and regulations from USPS, Fedex and UPS

Target Hiring Range

Target hiring range for this position will be $41,000 - $45,465.87 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Equal Opportunity Employer

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.