Operations Assistant (Food & Beverage)

Navy Region Southeast Fleet and Family Readiness (FFR); Key West (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

The Navy Region Southeast Fleet and Family Readiness (FFR) seeks an administrative support specialist to assist the MWR Food and Beverage program in Key West, Florida. The role emphasizes customer service, inventory control, and precise recordkeeping to ensure smooth operation.

You will help with daily admin tasks, POS sales processing, data entry, scheduling, and event support, coordinating with staff to meet program standards and provide excellent service to patrons and installation partners.

Qualifications

• Experience in administrative, clerical, and operational support.
• Experience handling cash and sales transactions.
• Ability to operate office equipment and basic software.
• Maintain records and track data, including inventory and financial accountability.
• Strong communication with customers, coworkers, and supervisors.
• Ability to follow policies and instructions.

Responsibilities

• Provide customer service and operational support to MWR Food and Beverage programs.
• Assist with daily administrative tasks to support MWR areas.
• Process sales transactions using POS systems.
• Ensure accuracy of daily sales and complete activity reports.
• Enter data to track patron usage, sales, inventories, schedules.
• Maintain inventory records and assist with counts.
• Support inventory control including ordering, receiving, stocking.
• Prepare purchase requests, invoices, and reports.
• Provide event support, including setup and on-site assistance.
• Coordinate scheduling and staffing information.
• Monitor facilities and report safety concerns.
• Use office software to support daily operations.
• Disseminate program information and promotional materials.
• Maintain professional interaction with patrons and staff.

Skills

Customer service

Cash handling

Data entry

Inventory management

Recordkeeping

Scheduling tools

POS systems

Microsoft Office

Tools

POS systems

Scheduling tools

Word processing

Spreadsheets

Job description

Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Food and Beverage program. This role involves administrative support, inventory and cost controls, and recordkeeping. The position supports multiple MWR functional areas and assists higher-level staff with the efficient execution of MWR operations.

Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Food and Beverage program. This role involves administrative support, inventory and cost controls, and recordkeeping. The position supports multiple MWR functional areas and assists higher-level staff with the efficient execution of MWR operations.

Duties

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In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

MAJOR DUTIES AND RESPONSIBLITIES:

• Provides customer service and operational support to MWR Food and Beverage programs and facilities.
• Assists with daily administrative and operational tasks to support assigned MWR functional areas, ensuring activities are conducted in accordance with established policies, procedures, and program standards.
• Collects fees and processes sales transactions for programs, services, and events using Point of Sale (POS) systems and computerized registration platforms.
• Accountable for the accuracy of daily sales transactions and assists with completion of required daily activity reports, cash control documentation, and reconciliation procedures.
• Performs routine data entry into automated systems to track patron usage, sales activity, inventories, schedules, and other operational metrics.
• Assists with maintaining records related to inventories, supplies, equipment, and conducts periodic inventory counts and reports discrepancies to supervisor.
• Supports inventory control by assisting with ordering, receiving, stocking, and tracking supplies, equipment, and materials needed for MWR operations.
• Assists with preparation and processing of administrative documentation such as purchase requests, invoices, inventory records, schedules, correspondence, and reports.
• Provides operational support for special events, programs, and activities, including setup, breakdown, logistical coordination, and on-site assistance as required.
• Assists with scheduling coordination by maintaining calendars, tracking staffing coverage needs, and relaying information to appropriate personnel.
• Monitors facilities and equipment for cleanliness, safety, and serviceability; reports maintenance or safety concerns and initiates service requests in accordance with established procedures.
• Utilizes a variety of office and operational software applications (e.g., word processing, spreadsheets, scheduling, timekeeping, and inventory systems) to support daily operations.
• Assists with the dissemination of program information, schedules, and promotional materials through electronic, printed, and in-person communication.
• Maintains professional interaction with patrons, staff, vendors, and installation partners to support smooth daily operations.
• Actively supports MWR customer service standards, safety practices, and Equal Employment Opportunity (EEO) principles.
• Performs other related duties as assigned that are consistent with the scope and intent of this position.

Requirements

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Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
• Must currently reside within a 50-mile radius of the hiring base. This information will be based on the address listed on your resume and USAJOBS. Or military spouses as applicable to the law.
• Must be willing and able to work part-time schedule. A part-time schedule describes work performed between 20 to 34 hours per week.
• As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

A qualified candidate must possess the following:

• Knowledge of basic administrative, clerical, and operational support practices.
• Knowledge of customer service principles and cash handling procedures.
• Ability to operate standard office equipment and utilize computer software such as word processing, spreadsheets, POS systems, and scheduling tools.
• Ability to maintain records, track data, and assist with inventory and financial accountability.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to follow established policies, procedures, and oral and written instructions.

PHYSICAL DEMANDS:

The work is primarily sedentary, however, some walking, standing, bending and carrying of light to medium-weight items is required.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION:

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

Key Requirements/Conditions Of Employment

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE:

Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement. In lieu of experience education is accepted.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

• Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance

Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [e-mail] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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