Operations Assistant

Evolving Solution Services; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Evolving Solution Services is seeking a detail-oriented administrative professional in Washington, DC to provide comprehensive support across communications, document management, scheduling, and travel arrangements. You will help senior leadership by handling confidential tasks with discretion and professionalism.

The role emphasizes exceptional communication, independent task management, and the ability to thrive in a fast-paced environment while maintaining a polished office presence.

Qualifications

• Bachelor’s degree or equivalent required.
• 1–3 years of administrative/front-office experience.
• Excellent written and verbal communication skills with attention to detail.
• Proficient in Word, Excel, PowerPoint, Outlook and related software.
• Strong organizational and time-management skills with ability to multitask.

Responsibilities

• Provide comprehensive administrative support, including handling correspondence, filing, and scheduling.
• Coordinate calendar management, travel arrangements, and meeting logistics across time zones.
• Prepare reports, memos, and presentations with accuracy and deadlines in mind.
• Greet visitors, screen calls, and manage front desk tasks with discretion.
• Organize documents and maintain filing systems, both physical and digital.

Skills

Communication

Organizational skills

Discretion and professionalism

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Provide comprehensive operational support, including responding to client and staff requests, coordinating internal/external correspondence, and occasional front desk coverage. This pivotal role requires exceptional communication and interpersonal skills, the ability to manage complex tasks independently, and a high degree of discretion and professionalism. A resourceful problem-solver who thrives in a fast-paced environment who anticipates the needs of senior leadership.

KEY AND ESSENTIAL FUNCTIONS

Communication Management: Serve as a key point of contact for internal and external communications. Professionally handle incoming and outgoing correspondence, including drafting emails, preparing memos, and managing postal mail. Efficiently screen and prioritize phone calls and voicemails, ensuring timely and appropriate responses.

Document and File Management: Organize and maintain physical and electronic documents, ensuring easy access and retrieval. Manage confidential and sensitive corporate files with the utmost discretion and security. Implement and maintain efficient filing systems.

Report and Presentation Preparation: Prepare reports, presentations, and other documents as required, ensuring accuracy, clarity, and adherence to deadlines. This may involve data gathering, formatting, and proofreading.

General Office Administration: Handle a variety of general office tasks, including preparing and submitting expense reports, answering and directing phone calls, and warmly greeting and screening visitors. Maintain office supplies and ensure the smooth operation of the office environment.

Calendar Management: Efficiently manage the team calendar, including scheduling meetings, appointments, and conference calls across different time zones. Proactively manage and resolve scheduling conflicts. Additionally, manage some personal appointments with the same level of care and discretion.

Meeting and Travel Coordination: Organize and coordinate internal and external meetings, including scheduling, preparing agendas, and meeting materials, and taking minutes as needed. Arrange complex travel itineraries, including flights, accommodation, ground transportation, and visa applications, ensuring cost-effectiveness and efficiency.

REQUIREMENTS

Required : A combination of relevant education, experience and training equivalent to a bachelor’s degree and:

• Proven experience (1-3 years) providing administrative, front office support.
• Exceptional written and verbal communication skills, with a strong attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent problem-solving skills and the ability to work independently in a fast paced environment.
• High level of professionalism, discretion, and integrity.

Preferred : This role requires the ability to independently manage deadlines for multiple assignments in a fast-paced, detail-oriented office environment. Key competencies include the ability to demonstrate:

• Prior experience with a law firm or professional services firm
• Cultural competence interacting with diverse prospective clients, vendors and staff
• Problem solving and attention to detail
• Effective collaboration with colleagues, clients, vendors and other stakeholders
• Responsiveness to inquiries from internal and external stakeholders

OTHER KEY INFORMATION

Full-time employees are eligible for a generous total rewards package including a competitive salary, commensurate with experience. We are a passionate and fun group of employees who share a commitment to helping people who have identified wrongdoing or been wronged themselves.

Travel Requirement : Occasional; Less than 10%