Operations Assistant

Sunstall Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive bonus program

Paid Time Off

Medical, Dental, Vision, and more

Job summary

AmericanWindowFilm is seeking an Operations Assistant in Phoenix, AZ to keep the office running smoothly and support estimators by qualifying leads and scheduling estimates. You will maintain office organization, inventory, and vehicles, while delivering outstanding customer service and contributing to a positive team environment.

Ideal candidates are highly organized, enjoy multitasking, and are comfortable using online tools (CRM, G Suite).

Qualifications

• Responsive and friendly customer service.
• Effective organization of multiple concurrent jobs.
• Strong written and verbal communication skills.
• Familiarity with online tools like G Suite.
• Knowledge of window film is a plus; training will be provided.
• CRM & sales experience is a plus.
• Must be able to lift up to 40 pounds.

Responsibilities

• Respond to customer phone calls and emails promptly in a friendly, professional manner.
• Qualify customers by geography and rough scope of work, create job records, and enter leads.
• Update job information throughout the project lifecycle.
• Use online tools including CRM and in-house software to schedule estimators.
• Stage jobs and assist installers with daily schedules.
• Maintain and order supplies and tools for the installation team.
• Submit warranty registrations with suppliers as invoices are paid.
• Keep warehouse organized and safe.
• Track inbound and outbound shipments and follow up with delivery providers.
• Manage film inventory and ensure daily film is ready for installers.
• Conduct inventory audits and vehicle maintenance checks.
• Be flexible and help teammates during high workloads.

Job description

TheOperationsAssistantkeepstheofficemovingbyprovidingoutstandingcustomerservice,supportingtheestimatorsbyqualifyingleadsandschedulingestimates,andbymaintainingtheoffice,inventory,andvehicles.Therolerequiresahighleveloforganizationalskill,apassionforsupportingatalentedteamtogettheirworkdoneefficiently,andfamiliaritywithonlinetools.Itwillsuitsomeonewhoenjoysinteractingwithcustomers,isabletoorganizemultiplejobssimultaneously,andispassionateaboutgettingthejobdoneeffectivelywhilecontributingtoapositiveteamenvironment.

JobResponsibilities

• Ensurethatcustomerphonecallsandemailsarerespondedtowithasenseofurgencyinafriendlyandprofessionalmanner
• Supporttheworkoftheestimatorsbyqualifyingcustomersbasedongeographyandroughscopeofwork,creatingnewjobrecords,andenteringpertinentinformationasleadsarereceivedviatheinternetandphonecalls
• Helpupdatejobinformationthroughoutthelifecycleoftheproject

OfficeSupport

• UsingonlinetoolsincludingCRM,andin-housesoftware,scheduleestimatorstoattendcustomerlocationsbalancingfactorslikerouteoptimization,estimatorexperience,andavailability
• Stagejobsandassistinstallerswiththeirdailyschedules
• Maintainandordersuppliesandtoolstoensuretheinstallationteamandtheofficeisproperlyequippedandstocked
• Accuratelysubmitwarrantyregistrationswithsuppliersasinvoicesarepaid

WarehouseManagement

• Keepthewarehouseorganizedandsafe
• Keeptrackofinboundandoutboundshipments,followingupwithdeliveryproviderswherenecessary
• Managethefilminventoryensuringfilmisreadyontimeeachdayfortheinstallerstocollectandaccuratelycheckedbackinuponreturn
• Conductaccurateandtimelyinventoryaudits
• Maintainrecordsofcompanyvehiclesensuringregularmaintenanceisconductedandregularlyconductingcleanlinessandmileagechecks

Teamwork

• Beflexibleandseekoutopportunitiestohelpotherofficeteammembersexperiencinghighvolumesofwork.
• MaintainahighlevelofproductivityandcustomerservicebysteppingintoOpsManagerdutiesasrequired

Qualifications

• Responsiveandfriendlycustomerservice
• Effectiveorganizationofmultipleconcurrentjobs
• Strongwrittenandverbalcommunicationskills
• Familiarityworkingwithonlinetoolslikeg-suite
• Knowledgeofwindowfilmisaplusbuttrainingwillbeprovided
• CRM&Salesexperienceisaplus
• Mustbeabletoliftupto40pounds

Benefits&Perks

• Competitivemonthlyandquarterlybonusprogram
• PaidTimeOffplanforfulltimeemployees
• Medical,Dental,Vision,andmore*Foreligibleemployees
• 401(k):AmericanWindowFilmwillmatch3%ofwhatyoucontribute

AmericanWindowFilmPerks:

• Family&FriendsDay-takeanextradayoffandget$300tospendtimewithfamilyandfriends.
• PeopleHelpingPeople-takeanextradayofftohelpsomeoneoutorcontributetoaworthycause
• Fitness,HealthandWellnessallowance-get$250towardsanyhealthandwellnessactivity
• Wenotmetime-get$300whenyouspendtimewithaco-workeroutsideofwork

*perkssubjecttotermsandconditionsandmaychangeatanytime

OurCoreValues

• CreateLoyalfans-Wecreateanenvironmentthatpeoplelove
• AuthenticityMatters-Trustisbuiltonejobatatime
• BeExcellentTogether-Wesupportourteammates
• WeEmbraceChange-Howwegotheretodayisnothowwewillgettheretomorrow

AmericanWindowFilmprovidesequalemploymentopportunitytoallapplicantsandemployeeswithoutregardtorace,color,religion,sex,sexualorientation,age,nationalorethnicorigin,veteranormilitarystatus,disability,aswellasanyotherprotectedstatusunderthelaw.