Operations Assistant

Robotics Education & Competition Foundation; Greenville (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A non-profit organization in Greenville, TX is seeking an Operations Assistant to provide operational support, manage shipments, and assist with workshops and events. The ideal candidate has over 3 years of customer service experience, strong organizational skills, and a willingness to travel for workshops. This is a part-time, seasonal role with a pay range of $15 - $20 per hour.

Qualifications

• 3+ years of customer service and/or administrative experience.
• Excellent written and verbal skills; English fluency is required.
• Ability to lift 25+ pounds.

Responsibilities

• Provide excellent customer service via phone and email support.
• Manage all incoming and outbound shipments.
• Assist with workshop and event setup as necessary.

Skills

Customer service

Time management

Problem-solving

Organization

Tools

Google Suite

Microsoft Office

Job description

Operations Assistant - Operational Event Support

The Operations Assistant for the Robotics Education & Competition (REC) Foundation has energy and passion for the mission and vision of the REC Foundation. This position is primarily responsible for assisting in all aspects of the Operations Department and supporting Greenville office functions and sponsorship workshops and/or events. This role will also serve as additional support for RECF traveling workshops and events.

Responsibilities

• Provide excellent customer service via phone and email support to both our staff and customers
• General office upkeep, including but not limited to general cleaning and/or organization, kitchen/break room area cleaning and/or organization, garage/warehouse area organization and/or cleaning, maintenance, coordinate maintenance with external parties, trash, and office space management
• Maintain all office inventories by managing inventory systems and monitoring inventory levels
• Manage all incoming and outbound shipments including but not limited to securely packaging and labeling outgoing shipments, receiving incoming shipments, maintaining incoming and outbound shipping logs, verifying shipments, providing shipment notifications and details to recipients and/or the requestor, and handling shipping related claims with the carriers for lost or damage packages as necessary
• Pack, compile, and assemble workshop and/or event materials; arrange, coordinate & verify shipping logistics. Work closely with the personnel within operations to make sure all supplies ship out within the time frame requested.
• Purchase supplies online and in store as needed and as approved by direct manager
• Prepare documents/materials using various software programs
• Distribute information/materials to both our staff and customers
• Maintain files and retrieve documents; maintain confidentiality of sensitive information
• Perpetuate continual learning by maintaining a working knowledge of all REC Foundation programs, websites, software, and any other platforms utilized
• Maintain updates to the REC Foundation’s internal customer support assistance document
• Coordinate company truck maintenance and general upkeep, including but not limited to oil changes, repairs, managing company truck logs, usage, and usage requests
• Compile expense reports for purchase reconciliation as assigned by direct manager
• Prepares for REC Foundation supported workshops and/or events (set up and tear down) as assigned
• Run official company errands as needed utilizing the company truck
• Serve as RECFs driver and setup personnel for traveling workshops and events, this includes but is not limited to driving the RECF company truck and trailer to various workshops and/or event locations throughout the US
• Assist with workshop and event setup as necessary, this includes general workshop and event setup, field setup, unloading and reloading the trailer, supporting RECF training staff during workshop and event day, etc.
• Maintain the RECF trailer, this includes, but is not limited to, general trailer system organization and management, packing and unpacking the trailer, and inventory maintenance of all trailer items, including the trailer itself
• When not traveling supporting events, maintain all equipment for workshops and events, to include robotics equipment, fields, game elements, supplies for workshop/events, maintain log of all inventory and work with workshop/events coordinator through planning process for equipment, supplies and maintenance required

Other Responsibilities

• Performs other duties as assigned
• Uphold organization policies and standards, including but not limited to policies found in the Employee Handbook
• Ensure and maintain an ethical, trusting, inclusive, and productive work environment

Additional Information

• Starting Pay: $15 - $20 per hour
• Job Type & Status: This is a part time, seasonal role from September 2025 to May 2026; there is potential for this role to move to full time, but not guaranteed (will depend on business needs)
• Primary Location : Greenville, TX office
• Schedule: 25 hours per week, may vary - schedule will be discussed with your direct manager (set schedule not guaranteed)

Requirements

• 3+ years of basic office/clerical experience
• 3+ years of customer service and/or administrative experience
• Familiarity with Google Suite and Microsoft Office products
• Excellent written and verbal skills; English fluency is required
• Computer competency and ability to learn new programs
• Maintain security and confidentiality of sensitive information
• Proactive problem-solving skills that lead to innovative thinking and resolutions
• Ability to interface on a professional level with a variety skills of customers (co-workers, sponsors, customers, etc.)
• Willing to take initiative; experience as a self-starter with strong organizational and multitasking
• Skilled in problem-solving, setting priorities to manage varying workloads, and proactively seeking clarification
• Ability to lift 25+ pounds
• Desire to provide excellent customer service to both our staff and customers
• Must have a current and valid drivers license
• Experience driving a Class 2 truck (ex. F-250, RAM 2500, Chevy Silverado 2500, etc.) required
• Experience pulling flatbed and box trailers required
• Must be able to travel 16-20 weeks, often consecutively, to support the traveling workshops and/or events
• Must be able to pass a driving background check

Travel Requirements

• Attendance at the annual VEX Robotics World Championship for the full duration
• Duration: Typically 10-12 days, depending on the event configuration and your specifically assigned duties
• Timeframe: April/May (dates vary)
• Location: 2025 - St. Louis, Missouri; Future Dates - TBD (the location typically changes every 4 years)
• Willingness and ability to travel domestically (as needed and as budgets permit, 50-60% is expected)

Seniority level

• Mid-Senior level

Employment type

• Temporary

Job function

• Management and Manufacturing

Industries

• Non-profit Organization Management