Operations Assistant

St. Joseph's/Candler; Bluffton (SC); On-site; USD 34,000 - 46,000; Full time

Job summary

St. Joseph's/Candler is seeking an administrative assistant to support the Outpatient Oncology Infusion Manager. The role involves handling confidential information, coordinating schedules, managing communications, and maintaining filing and IT systems.

Candidates should have 1-2 years of medical office experience and be capable of independent judgment. The position requires strong organization, discretion, and the ability to work with diverse staff while maintaining confidentiality in a

Qualifications

• 1-2 years general medical office experience required.
• Must be able to prioritize, multitask, exercise discretion and independent judgement.

Responsibilities

• Provide administrative support including correspondence and document requests.
• Coordinate provider schedules with front desk and infusion services backup scheduling.
• Route communications via telephone, email, SMS, and intra-EMR messaging and respond to queries.
• Register patients in EMR, PM system, and hospital system; provide back-up coverage for front desk.
• Assist in care coordination as directed by clinical managers.
• Prepare memos, procedures, and reports; answer phones and transcribe minutes.

Skills

Medical office experience

Prioritization & multitasking

Discretion & judgment

Tools

EMR systems

Practice management system

Hospital systems

Job description

Responsible for performing departmental administrative assistant and secretarial duties under the direct supervision of the Outpatient Oncology Infusion Manager . Maintains open communication with, and furnishes administrative and secretarial support to the Manager regarding highly confidential matters. Assists the department in accordance with policies, Federal and State and local guidelines and regulations to include Joint Commission requirements, and the record keeping for those regulations. The person will assist in various SJ/C compilation of reports to ensure the needs and goals of the department is met in a timely manner. The assistant will maintain an efficient, confidential system for filing, I.T. data management and meeting notes/minutes. The operations assistant duties require a high degree of administrative support skills, organization, confidentiality and working knowledge of System/department policies and procedures. The ideal candidate is flexible, works well with all levels of System co-workers and will maintain confidentiality at all times.

Education

• None Required

Experience

• 1-2 Years General Medical Office - Required
• Must be able to prioritize, multi-task, exercise discretion, and independent judgement - Required

License & Certification

• None Required

Core Job Functions

• Provide administrative support to include but not limited to preparation of correspondence and completion of document requests per protocol, scanning of documents per protocol and timelines set within the department. Work with the resource coordinator and front desk team to maintain provider schedule and provide back up scheduling for infusion services.
• Coordinate various forms of communication, including but not limited to telephone, email, sms and intra-EMR messaging. Respond to patient, medical staff and administrative questions as appropriate and by given deadline. Correctly route different forms of communication to the responsible team member and prioritize based on content and severity of the message.
• Register patient in the EMR, practice management system and hospital system when necessary. Perform all the function the front desk coordinator and provide backup coverage as directed. Scan registration and insurance documentations.
• Assist in the coordination of care as directed by clinical managers
• Prepare memos, procedures, reports and other correspondence as needed. Answer telephones, relay messages, assist callers or transfer callers as needed. Record minutes and transcribes documentation accurately.