Operations Assistant

Arhaus Recruiting; Asheville (NC); On-site; USD 2,066,400 - 2,617,440; Full time

Benefits offered by this job

Exceptional advancement opportunities

Competitive earnings and incentives

Medical, dental, and life insurance

Flex spending plan

401K retirement program

Paid vacations and holidays

Job summary

Arhaus in Asheville, NC is seeking an Operations Assistant to support Interior Designers and manage store-level operations. The role focuses on delivering an exceptional guest experience while upholding company standards and procedures.

You will coordinate with Studio staff, assist customers, and maintain product and systems knowledge to ensure accurate orders and high service levels.

Responsibilities

• Open and close duties as directed.
• Record all hours worked.
• Review and act upon all email and MAPP communications.
• Reinforce and drive an exceptional guest experience at every touch point.
• Assist customers in the studio when Interior Designers are not available.
• Drive a guest focused atmosphere and ensure the highest level of service using our selling model.
• Demonstrate strong product knowledge.
• Maintain operational and reporting standards.
• Promptly solve guest concerns.
• Follow up with guests before and after the sale and at delivery.
• Support Interior Designers and other Operations Assistants.
• Participate in weekly team meetings and reviews.
• Partner with Visual Manager on merchandising.

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

The Operations Assistant provides support to the Interior Designers (ID's) and shares ownership of all aspects of the business at the store level. They partner with the Studio staff to drive sales in order to consistently exceed business objectives. This individual drives an exceptional guest experience and is committed to operational excellence. They coordinate with other Operations Assistants at the Studio, as well as ID's to maintain all operational standards. They are an enthusiastic representative of the Arhaus brand. Operations Assistants utilize all aspects of our selling model to generate sales, and are responsible for conducting business according to all company standards, policies and procedures.

If this sounds like the type of environment that you would thrive in, we invite you to apply for our open position in Asheville, NC!

RESPONSIBILITIES

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews

COMPENSATION

• Hourly (non-exempt)

EMPLOYEE BENEFITS

• Exceptional advancement opportunities
• Competitive earnings, incentive opportunities, and generous employee discount
• Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
• Flex spending plan
• 401K retirement program and 529 college savings plan
• Paid vacations and holidays (Full-time employees only)

Equal Opportunity Employer

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.