Operations and Training Manager

Pivotal Housing Partners LLC; Dayton (OH); Remote; USD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking an Operations and Training Manager to enhance property management efficiency and foster a culture of continuous learning. This role involves overseeing operational processes, ensuring compliance, and leading training initiatives across multiple locations. Candidates should have a strong background in property management, exceptional communication skills, and a commitment to service excellence. Join a forward-thinking company that values diversity and offers growth opportunities in a collaborative environment.

Benefits

401(k) Retirement Plan with Company Match

FSA, Dental, Vision, Life Insurance

Paid Time Off

Professional Development Assistance

Tuition Reimbursement

Qualifications

• 4+ years of property management experience, specializing in Tax Credit.
• Exceptional communication and customer service skills.

Responsibilities

• Oversee property operational processes and lead training initiatives.
• Maintain compliance and consistency, complete site reviews.

Skills

Property Management

Customer Service

Communication Skills

Problem-Solving

YARDI

Education

Bachelor's Degree

Tools

YARDI

Job description

Join to apply for the Operations and Training Manager role at Pivotal Housing Partners

1 week ago Be among the first 25 applicants

Join to apply for the Operations and Training Manager role at Pivotal Housing Partners

Get AI-powered advice on this job and more exclusive features.

Pivotal Housing Partners provided pay range

This range is provided by Pivotal Housing Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/hr - $65,000.00/hr

Operations and Training Specialist

Key things you want to know about this role:

Job Level: 4+ years’ experience will set you up for success in this role.

Job Location: Remote with a minimum 50% travel to the properties throughout OH (mainly in the Dayton and Cincinnati area).

Position Type: Full Time

Pay Range: Starting at $60K+/year – pay depends on experience. We believe in a culture of transparency.

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence of all outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy breaking through obstacles, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

We are seeking an Operations and Training Specialist to support the Regional Manager throughout IA and IL traveling about 50% of the time. We are looking for someone that will oversee our property operational processes and lead our training initiatives in that region. This role will report to the Regional Vice President of Property Management and focus on improving efficiency, fostering a culture of continuous learning, and ensuring our team has the skills necessary to excel in their roles. Some examples of the job functions will include maintaining compliance and consistency, completing site reviews and file audits, completing recertifications, helping with lease ups, new hire training, etc.

Operations Management/Administrative:

• Provide a great level of customer service when dealing with residents, associates, and vendors.
• Communicate the status of projects and issues with Regional Manager regularly.
• Proactively look for potential problems/issues and develop solutions.
• Supports the Regional Manager by monitoring ledger accuracy, data analysis & budget training and support to improve rent collections and occupancy goals.
• Have an understanding and appreciation for the fact that we have a budget and guidelines so that we can continue to provide affordable housing opportunities.
• Fill in for an absent or vacant Community Manager to ensure our residents are taken care of.
  
  
  

Training and Development:

• Collaborate and implement training programs for employees at all levels including assisting with compliance issues recognized through reporting metrics.
• Coordinates & assists with onboarding and training of new hires on system functionality, workflows and compliance requirements.
• Follow each new hire’s Employee Success Plan and supplement training where needed.
  
  
  

Team Leadership:

• Mentor and guide operations staff with Pivotal Policies & Procedures.
• Reinforce goals and expectations set forth by the Regional Manager/RVP.
• Foster a positive learning environment and promote professional growth.
• Encourage collaboration and communication within the team and across departments.
  
  
  

Compliance and Standards:

• Responsible for staff adhering to all fair housing laws.
• Responsible for ensuring that the compliance files are in order and are accurate.
• Responsible to understand the LIHTC (Low Income Housing Tax Credit), HOME, RD, and HUD (Housing and Urban Development) rules as it applies to the property.
• Prepare recertification paperwork and send verifications, complete full lease renewals, addendums, and TICS as applicable to the project.
• Continue to keep current on LIHTC changes.
  
  
  

Successful candidates will have:

• 4+ years of property management experience, specializing in Tax Credit
• Leasing experience. Lease ups a plus!
• Must understand LIHTC (Low Income Housing Tax Credit), HOME, RD, and HUD (Housing and Urban Development) rules as it applies to each property.
• Exceptional communication and customer service skills
• Curiosity, critical thinking, and problem-solving skills
• Prior experience with YARDI preferred
  
  
  

Full-Time Benefits:

• 401(k) Retirement plan with Company match
• FSA, Dental, Vision, Life, Accident coverage as well as Short- and Long-Term Disability
• EAP for emotional wellbeing/mental health support for you and your dependents living at home or even children off at college
• Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
• Professional development assistance and tuition reimbursement
  
  
  

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

Referrals increase your chances of interviewing at Pivotal Housing Partners by 2x

Sign in to set job alerts for “Operations Training Manager” roles.

Team Lead- Financial Clearance- Point of Pre-Service Operations

Huber Heights, OH $12.00-$22.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.