Operations and Project Associate | 65204497067

somewhere; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

The Operations & Project Associate role is a high-agency individual contributor on the COO's team who takes assigned operational problems from ambiguity to verified resolution.

You will establish the facts, identify owners and dependencies, build executable work plans, coordinate follow-through, test completed work against approved criteria, and provide leadership with a concise view of risks, decisions, and next actions.

Qualifications

• Experience in healthcare or other regulated environments.
• Experience supporting system implementations, audits, reconciliations, operational reporting, or process redesign.
• Familiarity with data warehouses, EHRs, automation, or AI-enabled workflows.
• Demonstrated success in operations, project delivery, implementation, business analysis, or cross-functional execution.
• Analytical problem-solving with the ability to reconcile multiple sources and identify root causes.

Responsibilities

• Review dashboards, reports, trackers to identify discrepancies and unresolved exceptions.
• Determine what happened, ownership, and business implications.
• Coordinate cross-functional work streams with clear milestones and dependencies.
• Validate completed work against acceptance criteria after handoff.
• Prepare decision-ready briefs outlining facts, unknowns, and recommended actions.
• Maintain a current view of initiatives including status, aging, owner, deadlines, and risks.

Skills

Analytical problem-solving

Execution discipline

Written communication

Data and technology fluency

Judgment and influence

Accuracy and discretion

Tools

Data warehouses

EHRs

Automation

AI-enabled workflows

Job description

Position: Operations & Project Associate

Sourcing Location: open to candidates from SA, LatAm, and PH

Work Schedule: 8am to 5pm OR 9am to 6pm Eastern USA timezone, Monday through Friday

Salary: Market Related

About the Role:

The Operations & Project Associate is a high-agency individual contributor on the COO's team who takes assigned operational problems and cross-functional initiatives from ambiguity to verified resolution.

You will establish the facts, identify owners and dependencies, build executable work plans, coordinate follow-through, test completed work against approved criteria, and give leadership a concise view of risks, decisions, and next actions.

Key Responsibilities:

Operational investigations and exception resolution

• Review assigned dashboards, reports, trackers, and source information to identify discrepancies, stalled work, missing evidence, unusual patterns, and unresolved exceptions.
• Determine what happened, why it happened, who owns each next action, and what the business implications are.
• Reconcile conflicting information across systems and teams, separating verified facts, assumptions, and remaining unknowns.
• Drive assigned corrective actions through verified completion and surface root causes that require a change in process, ownership, training, or controls.

Cross-functional projects and implementation

• Convert COO-approved priorities into clear outcomes, workstreams, owners, milestones, dependencies, decision points, risks, and completion criteria.
• Coordinate stakeholders, vendors, requirements, decisions, testing, implementation, and follow-up while maintaining an accurate source of truth.
• Surface blockers before they become missed commitments and surface unresolved tradeoffs with evidence and a recommended next step.
• Validate completed work against acceptance criteria approved by the relevant business or technical owner and ensure recurring ownership is explicit after handoff.

Operating visibility and decision support

• Maintain a concise, current view of assigned initiatives and exceptions, including status, aging, owner, next action, deadline, risk, and decisions required.
• Prepare decision-ready briefings that state the facts, unknowns, underlying cause, implications, options, tradeoffs, and recommended action.
• Resolve matters within delegated authority and resolve matters requiring executive, functional, clinical, legal, financial, or technical judgment.
• Reduce the time leadership spends reconstructing context, locating missing information, or chasing routine follow-up.

Process improvement and documentation

• Map workflows, ownership, handoffs, decision points, and control gaps before recommending changes.
• Draft and maintain usable SOPs, implementation guides, checklists, workflow maps, and decision records with the relevant subject matter experts.
• Identify unclear ownership, duplicate work, unnecessary handoffs, bottlenecks, and avoidable manual effort.
• Confirm that documentation reflects approved practice, has a recurring owner, and is usable by the people responsible for execution.

Audits, reconciliations, and operational quality

• Support internal audits, reconciliations, implementation reviews, operational quality checks, and corrective‑action initiatives.
• Assemble evidence, compare information across systems, identify missing or inconsistent records, and maintain a clear audit trail.
• Track findings, decisions, owners, deadlines, remediation status, and supporting evidence through closure.
• Escalate questions requiring clinical, legal, employment, regulatory, financial, or technical interpretation to the appropriate expert.

Qualifications:

• Experience in healthcare, behavioral health, telehealth, insurance-based services, or another regulated environment.
• Experience supporting system implementations, audits, reconciliations, operational reporting, or process redesign.
• Familiarity with data warehouses, EHRs, automation, or AI-enabled workflows
• Relevant experience: Demonstrated success in operations, project delivery, implementation, business analysis, consulting, healthcare administration, or another cross-functional execution role.
• Analytical problem-solving: The ability to reconcile multiple sources, trace how a process failed, identify root causes, and distinguish evidence from assumption.
• Execution discipline: Strong planning, prioritization, dependency management, follow-up, and closure across concurrent workstreams.
• Written communication: The ability to produce concise decision briefs, status summaries, SOPs, implementation materials, and decision records.
• Data and technology fluency: Comfort with dashboards, spreadsheets, workflow platforms, task-management systems, and unfamiliar software.
• Judgment and influence: The ability to determine what can be resolved independently, what requires escalation, and how to keep work moving without positional authority.
• Accuracy and discretion: A high standard when handling sensitive business, workforce, financial, or healthcare-related information.