Operations and Process Excellence Coordinator

NCSL International; Newton, Northern (MA, KY); Hybrid; USD 29,000 - 34,000; Full time

Job summary

NCSL International in Newton, MA is seeking an Operations and Process Excellence Coordinator who is highly organized and data-driven to optimize our milk bank facility. This role blends daily operational support with continuous improvement, requiring a college credential and at least two years' experience.

You will manage vendor relationships, inventory, IT/database needs, and equipment, apply Lean/Six Sigma methods, develop reports from databases, and support staff training.

Qualifications

• Bachelor's degree is required.
• Minimum two years of work experience in operations, logistics, or project management.
• Demonstrated knowledge of continuous improvement methodologies (Lean, Six Sigma, 5S, or process mapping).
• Advanced proficiency in MS Office Suite (Excel) and database experience; Salesforce is a plus.

Responsibilities

• Provide project management for a wide range of organizational needs including equipment assessment and installation, internal and external research projects for quality improvement, and facility planning.
• Lead continuous improvement by mapping workflows, identifying bottlenecks, and implementing waste reduction strategies.
• Ensure alignment of milk bank practices with regulatory standards.
• Assist with staff training, onboarding, and development of optimized workflows.
• Enter data and manage critical controls in pasteurization lab data and documentation, including lab results and calendar of batches.

Skills

Project management

Data analysis

MS Excel

Database experience

Vendor management

Education

Bachelor's degree

Tools

Salesforce

Excel

Job description

The operations and process excellence coordinator is a key position for a highly organized, data-savvy professional who thrives on optimization. This position requires someone with a college credential and at least two years of work experience. This position ensures our milk bank facility runs at peak efficiency by blending daily operational support with continuous process improvement.

The ideal candidate will manage vendor relationships, volunteer programs, inventory and supplies, IT/database needs, and equipment needs while actively applying process excellence techniques to eliminate waste, improve workflows, and safeguard quality. This is the perfect role for someone who is highly organized, has strong project management experience, has exemplary computer skills including experience working with databases to develop reports and integrate data systems, and brings a roll up your sleeves and get whatever needs to be accomplished done attitude. If you love to keep learning and a passion for making a big difference in the lives of newborns and their families, this will be the perfect fit for you!

Reports to: Chief Operating Officer

Salary: $21 - $25 per hour (commensurate with experience)

FT M-F 9-5, fully onsite at our location 377 Elliot St., Newton, MA (no hybrid available)

Job Duties and Responsibilities:

• Provide project management that includes designing and executing to deadline for wide range of organizational needs including such things as new equipment assessment and install, internal and external research projects for quality improvement, facility planning, etc.
• Lead continuous improvement initiatives by mapping current workflows, identifying operational bottlenecks, and implementing waste reduction strategies.
• Continual assessment of alignment of milk bank practices with regulatory standards.
• Assist with staff training, onboarding and continuous development of staff on optimized and new workflows and staffing arrangements.
• Data entry and critical controls in pasteurization lab data and documentation including entering lab results, milk label verification and printing, second checks on raw milk records and planned batches, assisting with calibration of cold storage equipment and thermometers, milk processing record review, and ensuring compliance with cleaning procedures.
• Assist with milk management as needed (checking in product, document/logging product).
• Assist with Distribution on an as needed basis. Regularly check planned orders for compliance with passed bacterial testing, state-specific regulations, and nutritional analysis compliance.
• Manage facility supply needs including tracking and ordering and keeping to budget
• Support all vendor relationships and needs including scheduling and supporting
• Assist with general communications including tracking general email boxes and answering general phone inquiries
• Act as backup for daily ordering and packing of samples sent to Eurofins
• Assist with freezer product storage and rotation
• Oversee monthly inventory review
• Manage pasteurized milk supplies including discarding failed batches, sending bottles for re-tests, moving approved milk to distribution area, and maintaining organization.
• Provide general administrative support, assisting with maintaining accurate and organized documents, completing mailings and offering assistance across the organization
• Assist with coordination of all staff meetings and communications.
• Manage volunteers including recruiting, training, supporting, and scheduling, ensuring that the tasks assigned to volunteers are completed on time and correctly.
• Be a "go-to" resource for more junior staff

Bachelor's degree required

Minimum two years of work experience in operations, logistics, or project management (additional college degree could substitute)

Demonstrated knowledge of or exposure to continuous improvement methodologies (Lean, Six Sigma, 5S, or general process mapping)

Advanced proficiency in MS Office Suite (specifically Excel), database experience (including design and improvement ideally). Experience with Salesforce a big plus.

Meticulous attention to detail, exceptional communication skills, flexibility, good sense of humor, and a collaborative, problem-solving mindset.

Ability to lift up to 30 lbs. on a regular basis, standing and sitting for prolonged periods of time, finger dexterity for keyboard use and frequent physical movement throughout the facility, including the pushing of carts with milk bottles and boxes on them