Operations and Planning Analyst

RTA Transit Services Inc; Worcester (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

WRTA is seeking an Operations and Planning Analyst to support the Director of Operations and Planning in Worcester, MA. The role focuses on collecting, maintaining, interpreting, and reporting transit planning data for state and federal reporting guidelines, and for agency service planning.

You will assist with public-facing activities such as customer satisfaction surveys, on-vehicle passenger counts, rider forums, and field verification efforts, contributing to transparent and responsive

Qualifications

• Bachelor’s Degree in Geography, Urban & Regional Planning, Public Administration, Political Science, or closely related field strongly preferred.
• One to two years’ experience working with data gathering and analysis, developing reports, visual presentations, performing field work or an equivalent combination of education and experience. Advanced degree and/or internship experience may substitute for the required work experience.

Responsibilities

• Oversee transit service activities, including all contracted fixed-route and demand response service providers.
• Support role to the Director of Operations and Planning for operational issues between multiple service providers.
• Collect, review, and compile transit data to assist with ongoing service planning efforts and monthly, quarterly, and annual reporting for both the National Transit Database (NTD) and Massachusetts Department of Transportation (MassDOT).
• Assist with service analysis and design, and requests for new service development.
• Support in the development, implementation, and evaluation of customer satisfaction surveys and other public participation efforts ensuring that the process is transparent, accessible, and responsive to the needs of the community.
• Participate in transit facility, bus stop, and field reviews to identify operational concerns, verify planned or completed changes, identify accessibility issues, and customer service improvements.
• Engage in planning activities in-house, and with planning contractors, as needed;
• Develop presentations and solicit feedback via public meetings for transit service activities;
• Perform other duties as required, or requested to ensure ongoing success of the organization.

Skills

Excellent communication

Decision making

Numerical ability

Multi-tasking

Attention to detail

Education

Bachelor’s Degree in Geography/Urban & Regional Planning/Public Administration/Political Science or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Reports to: Director of Operations and Planning

Employment Status: Full-time 40.0 hours per week

Work Hours: TBD based on business needs between the hours of 8AM – 5PM

FLSA: Exempt

Annual Salary Range: $58,000 – $62,000, depending on experience

Supervisory Responsibilities: None

Position Summary: The Operations and Planning Analyst position supports the Director of Operations and Planning for the WRTA. This position is primarily responsible for assisting with transit service activities and collecting, maintaining, interpreting, and reporting various transit planning data for State and Federal reporting guidelines, and for agency service planning. Work includes assisting with public-facing activities including customer satisfaction surveys, on-vehicle passenger counts, fixed-route and paratransit rider forums, field verification efforts, and others, as necessary.

Essential Duties and Responsibilities

• Assist with overseeing transit service activities, including all contracted fixed-route and demand response service providers;
• Support role to the Director of Operations and Planning for operational issues between multiple service providers;
• Collect, review, and compile transit data to assist with ongoing service planning efforts and monthly, quarterly, and annual reporting for both the National Transit Database (NTD), and Massachusetts Department of Transportation (MassDOT);
• Assist with service analysis and design, and requests for new service development.
• Support in the development, implementation, and evaluation of customer satisfaction surveys and other public participation efforts ensuring that the process is transparent, accessible, and responsive to the needs of the community.
• Participate in transit facility, bus stop, and field reviews to identify operational concerns, verify planned or completed changes, identify accessibility issues, and customer service improvements.
• Engage in planning activities in-house, and with planning contractors, as needed;
• Develop presentations and solicit feedback via public meetings for transit service activities;
• Perform other duties as required, or requested to ensure ongoing success of the organization.

Qualifications:

• Bachelor’s Degree in Geography, Urban & Regional Planning, Public Administration, Political Science, or closely related field strongly preferred.
• One to two years’ experience working with data gathering and analysis, developing reports, visual presentations, performing field work or an equivalent combination of education and experience.
  o An advanced degree and/or internship experience may be substituted for the required work experience.

Skills:

• Familiarity with WRTA and its services is advantageous.
• Excellent communication skills, written, verbal, and effective listening as part of a team.
• Aptitude in decision-making and working with numbers.
• Ability to manage multiple assignments with close attention to detail.
• Comfortability with Microsoft Excel and other Microsoft Office applications; willing and able to learn new transit-specific software applications, as needed.

WRTA is an Equal Opportunity/Affirmative Action Employer