Operations and Customer Quality Engineer

Applied Materials, Inc.; Austin, Northern (TX, KY); Hybrid; USD 116,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Stock award program

Job summary

Applied Materials, Inc. in Austin, TX seeks an Operations and Customer Quality Engineer to drive quality improvements and lead Kaizen events. You will collaborate across functions, manage complex projects, and apply Six Sigma and 8D methods to enhance process capability and product quality. Travel up to 10% is expected.

The role emphasizes hands-on manufacturing floor observation, mentoring technicians, and reporting to leadership on ROI-driven quality initiatives.

Qualifications

• Experience leading quality improvement projects in manufacturing.
• Familiar with ISO 9001:2015 and Kaizen practices.
• Strong data analysis to drive corrective actions and CAPA.

Responsibilities

• Develop and manage quality improvement project plans, schedules, milestones, and deliverables.
• Manage multiple complex projects simultaneously
• Create updates and report out project status to upper management
• Capable of identifying process nonconformances and coordinating cross-functional groups to identify solutions
• Facilitate or lead kaizen events for continual improvement opportunities
• Use six sigma or 8D methodology to drive standardization, results and continuous improvement initiatives across the global enterprise.
• Write and solicit feedback for process governance documents.
• Monitor process performance by gathering relevant data and producing statistical reports.

Skills

Six Sigma

8D problem solving

ISO 9001:2015

Job description

## Operations and Customer Quality EngineerApply: Austin,TX: Full time: Posted Today: R2628314**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Salary:$116,000.00 - $159,500.00Location:Austin,TXYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.**Key Responsibilities*** Develop and manage quality improvement project plans, schedules, milestones, and deliverables.* Manage multiple complex projects simultaneously* Create updates and report out project status to upper management* Capable of identifying process nonconformances and coordinating cross-functional groups to identify solutions* Facilitate or lead kaizen events for continual improvement opportunities* Use six sigma or 8D methodology to drive standardization, results and continuous improvement initiatives across the global enterprise.* Write and solicit feedback for process governance documents.* Monitor process performance by gathering relevant data and producing statistical reports.**Business Expertise*** Managing projects to ensure stakeholder execution and schedule adherence* Understands the dynamics of a manufacturing company* Understands the requirements and adherence responsibilities to a quality management system**Leadership*** Acts as a mentor for colleagues and technicians; ability to lead large projects with manageable risks and resource requirements* Ability to translate management vision into tactical actions which drives quality culture improvement at grass roots* Willing to spend time on the manufacturing floor to observe directly issues which impact manufacturing efficiency and outgoing quality.**Problem Solving*** Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information* Uses the ISO9001:2015 standard as a basis for process requirements* Focus on bottom-line impact through quality improvements; develop and execute projects based on ROI and alignment with business objectives**Impact*** Impacts quality of own work and the work of others on the team; works within guidelines and policies.**Interpersonal Skills*** Explains difficult or sensitive information; works to build consensus* Seeks to collaborate and integrate others position into the solution**Govern and perform internal Quality Audits*** Check for manufacturing compliance to internal standards such as specifications and policies* Collaborate with engineering and operation managers to address root cause**Lead or Facilitate 8Ds and Kaizen events*** When there are significant deviations from the standard, lead 8D investigation. An immediate need to contain the problem and implement corrective and preventative actions (CAPA), to resolve root cause.* As needed, facilitate kaizens; geared at quality improvements through technicians, supervisors and engineers’ collaboration.* Perform quality stand downs with technicians as needed to convey and correct quality issues* Monitor for any repeats, keep track of results and report out to Executive Management**Collaborate with Supplier representatives to minimize supplier caused Quality non-conformances*** Quick engagement with Supplier Quality Engineers to manage responsiveness of suppliers to Mfg. issues with a focus on keeping manufacturing operational.* Engagement on stock purges or containments in manufacturing while working with the Manufacturing Engineers to assess the product and prevent a line down* Follow up with Supplier Quality Engineers and keep Manufacturing abreast of progress**Lead Quality continuous improvement projects*** Identify top quality projects based on impact to Quality variance and defect per system rate* Lead a small team to execute projects from planning through validation/closure**Additional Information****Time Type:**Full time**Employee Type:**Assignee / Regular**Travel:**Yes, 10% of the Time**Relocation Eligible:**YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations\\[e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.