Operations and Customer Quality Engineer

Socket.dev; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Bonus eligibility

Stock awards

Job summary

Applied Materials in Austin, TX is seeking a quality leader to drive continuous improvement across manufacturing processes. You will manage multiple high-impact projects, mentor teams, and lead Kaizen events in a fast-paced environment.

The role emphasizes data-driven decision making and collaboration with cross-functional partners. This position focuses on ISO 9001:2015 compliance, process governance, and delivering measurable quality improvements for the business.

Qualifications

• Experience leading quality improvement projects and schedules.
• Proven ability to identify nonconformances and coordinate cross-functional teams.
• Experience leading 8D investigations and Kaizen events to drive improvements.

Responsibilities

• Develop and manage quality improvement project plans, schedules, milestones, and deliverables.
• Manage multiple complex projects simultaneously.
• Create updates and report out project status to upper management.
• Lead 8D investigations and Kaizen events to drive quality improvements.
• Monitor process performance and produce statistical reports.
• Collaborate with engineering and operations to ensure quality standards.

Skills

Project management

Root cause analysis

Kaizen facilitation

Six Sigma

Data analysis

Process governance

Quality audits

Tools

ISO 9001

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $116,000.00 - $159,500.00

Location: Austin,TX

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Develop and manage quality improvement project plans, schedules, milestones, and deliverables.
• Manage multiple complex projects simultaneously
• Create updates and report out project status to upper management
• Capable of identifying process nonconformances and coordinating cross-functional groups to identify solutions
• Facilitate or lead kaizen events for continual improvement opportunities
• Use six sigma or 8D methodology to drive standardization, results and continuous improvement initiatives across the global enterprise.
• Write and solicit feedback for process governance documents.
• Monitor process performance by gathering relevant data and producing statistical reports.

Business Expertise

• Managing projects to ensure stakeholder execution and schedule adherence
• Understands the dynamics of a manufacturing company
• Understands the requirements and adherence responsibilities to a quality management system

Leadership

• Acts as a mentor for colleagues and technicians; ability to lead large projects with manageable risks and resource requirements
• Ability to translate management vision into tactical actions which drives quality culture improvement at grass roots
• Willing to spend time on the manufacturing floor to observe directly issues which impact manufacturing efficiency and outgoing quality.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Uses the ISO9001:2015 standard as a basis for process requirements
• Focus on bottom-line impact through quality improvements; develop and execute projects based on ROI and alignment with business objectives

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus
• Seeks to collaborate and integrate others position into the solution

Govern and perform internal Quality Audits

• Check for manufacturing compliance to internal standards such as specifications and policies
• Collaborate with engineering and operation managers to address root cause

Lead or Facilitate 8Ds and Kaizen events

• When there are significant deviations from the standard, lead 8D investigation. An immediate need to contain the problem and implement corrective and preventative actions (CAPA), to resolve root cause.
• As needed, facilitate kaizens; geared at quality improvements through technicians, supervisors and engineers’ collaboration.
• Perform quality stand downs with technicians as needed to convey and correct quality issues
• Monitor for any repeats, keep track of results and report out to Executive Management

Collaborate with Supplier representatives to minimize supplier caused Quality non-conformances

• Quick engagement with Supplier Quality Engineers to manage responsiveness of suppliers to Mfg. issues with a focus on keeping manufacturing operational.
• Engagement on stock purges or containments in manufacturing while working with the Manufacturing Engineers to assess the product and prevent a line down
• Follow up with Supplier Quality Engineers and keep Manufacturing abreast of progress

Lead Quality continuous improvement projects

• Identify top quality projects based on impact to Quality variance and defect per system rate
• Lead a small team to execute projects from planning through validation/closure

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.