Operations Analytics & Process Improvement Analyst

RiseMe; Westerville (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a detail-oriented analyst to study day-to-day issues, perform routine analytics, and prepare reports. The role supports procedures, exception processing, and operational excellence within a business unit.

You will coordinate product and service implementations, monitor new offerings, and guide procedural changes while expanding knowledge across operations and partners. A strong data mindset and collaboration skills are essential.

Qualifications

• Experience with Practice Solutions and related processes.
• Willingness to receive feedback and improve performance.
• Collaborative team player with ability to manage priorities.
• Ability to navigate multiple systems while maintaining accuracy.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions.
• Supports design, documentation, implementation, and monitoring of new products and services.
• Provides guidance on procedural, technical, and operational changes.
• Expands business product knowledge within operations.
• Builds networks with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Skills

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Tools

Salesforce

Saleslogix

Job description

Bank of America is seeking a detail-oriented analyst to study day-to-day issues, perform routine analytics, and prepare reports. The role supports procedures, exception processing, and operational excellence within a business unit.

You will coordinate product and service implementations, monitor new offerings, and guide procedural changes while expanding knowledge across operations and partners. A strong data mindset and collaboration skills are essential.