Operations Analytics & Process Improvement Analyst

Bank of America; Washington (Washington County); On-site; USD 52,000 - 86,000; Full time

Job summary

Bank of America is seeking an operations analyst to support day‑to‑day issue resolution, analytics, and exception processing within a business unit. The role emphasizes procedural guidance, monitoring of new products, and ensuring compliance with laws and regulations.

The candidate should have 2+ years in a BAC financial center, strong communication, and flexibility to travel and work extended hours as needed. In‑office culture with collaborative growth.

Qualifications

• Minimum two years of experience in a BAC financial center focusing on operations management.
• Ability to learn and adapt to new information and technology platforms.
• Ability to travel to financial centers within defined markets; may travel to two centers in a day.
• Strong verbal and written communication with partners.
• Flexible to work weekends and/or extended hours as needed.

Responsibilities

• Coordinate implementation for products, services, and operational solutions.
• Support design, documentation, implementation, and monitoring of new products and services.
• Provide guidance on procedural, technical, and operational changes.
• Expand product knowledge within operations.
• Build networks with partners and teammates.
• Inspect data to identify issues and trends; interpret data to validate processes.

Skills

Attention to Detail

Customer Focus

Data Management

Process Design

Critical Thinking

Reporting

Written Communication

Data Interpretation

Team Collaboration

Adaptability

Education

Bachelor's degree in business, finance, or related field

Associates degree in business (relevant)

Job description

Bank of America is seeking an operations analyst to support day‑to‑day issue resolution, analytics, and exception processing within a business unit. The role emphasizes procedural guidance, monitoring of new products, and ensuring compliance with laws and regulations.

The candidate should have 2+ years in a BAC financial center, strong communication, and flexibility to travel and work extended hours as needed. In‑office culture with collaborative growth.