Operations Analyst - US Government Security

VulnU; Palo Alto, Northern (CA, KY); Hybrid; USD 70,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Relocation assistance

Paid time off

Job summary

Palantir Technologies in Palo Alto, CA, is seeking an Operations Analyst for US Government teams. You will own facility operations, troubleshoot and resolve issues, coordinate with vendors, and drive process improvements with a solutions-first mindset.

You will work in a fast-paced, high-accountability environment requiring US Secret clearance, travel 10–25%, and proximity to the office. You’ll translate complex concepts and keep meticulous records while delivering on-time results.

Qualifications

• Must hold US Secret clearance or higher.
• Experience in desktop or user support in a fast-paced classified environment.
• Willingness to travel 10–25% and reside within 60 minutes of the Palo Alto office.

Responsibilities

• Serve as the first-responder for technical and non-technical issues, troubleshooting with a solutions-first mindset.
• Own and manage all aspects of facility operations, from desk configurations and IT setups to HVAC and COMSEC, coordinating with vendors.
• Identify and reduce bottlenecks, blockers, or friction to support project delivery.
• Craft and implement processes or tools to reduce friction and optimize resources.
• Partner with Palantir stakeholders to scope projects and deliver on time, on budget, and to a high-quality bar.

Skills

Attention to detail

Problem solving

Communication

Fast-paced work

Root cause analysis

Tools

COMSEC equipment

Job description

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.The RoleAs an Operations Analyst supporting our US Government teams, you keep the mission moving by tracking and stabilizing projects, removing roadblocks, owning operational outcomes, and staying two steps ahead so the team can focus on what they do best.This role demands a varying range of responsibilities; you could be managing a classified facility and vendors one hour and scoping process improvement initiatives the next. You're a first-responder by instinct, a systems thinker by habit, someone who finds order in ambiguity, sees friction as a problem worth solving and shows up everyday with a Get Things Done mentality. Communication and attention to detail are core to how you operate, not afterthoughts.You'll be part of a high-accountability, high-expectation team that is just as invested in each other's success as they are in Palantir's mission. Feedback isn't just welcomed here, it's how we get better.Core ResponsibilitiesServe as the first-responder for technical and non-technical issues, troubleshooting and resolving challenges with a solutions-first mindset.Own and manage all aspects of facility operations, from desk configurations and IT setups to HVAC and COMSEC, coordinating across internal teams and external vendors to keep the environment running at a unified high standard.Support the team and project delivery by identifying and reducing bottlenecks, blockers, or friction.Craft and implement processes or tools to reduce friction and optimally utilize resources.Partner with Palantir stakeholders to spot gaps in process, scope projects / initiatives, and deliver results on-time, on-budget, and at a high-quality bar.Leverage the collective knowledge of the team – learn and develop expertise to cover a critical gap or bolster important efforts and projects, internalize feedback, and invest in your personal growth.What We ValueAn ability to work in fast-paced environment by maximizing organizational efficiency.An ability to problem solve while navigating differing viewpoints and ideas, and remaining open to new ideas and potential failures.Logical, methodical approach to troubleshooting with a deep commitment to root cause resolution.Capacity to learn new skills and technologies to deliver the most effective solutions, and understand, translate, and communicate technical concepts to others.Sound judgment, with the ability to recognize inefficiencies and quickly mitigate.High level of attention to detail, including maintaining accurate records and diligently tracking project metrics.Experience managing COMSEC equipment.What We RequireA US security clearance at the Secret designation or above.Experience in desktop or user support in a fast-paced classified environment.Must reside within 60 minutes of the office.Ability to travel 10-25%.SalaryThe salary range for this position is estimated to be $70,000 - $125,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits • Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance• Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance• Commuter benefits• Relocation assistance• Take what you need paid time off, not accrual based• 2 weeks paid time off built into the end of each year (subject to team and business needs)• 10 paid holidays throughout the calendar year• Supportive leave of absence program including time off for military service and medical events• Paid leave for new parents and subsidized back-up care for all parents• Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation• Stipend to help with expenses that come with a new child• Employees can enroll in Palantir’s 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.