Operations Analyst — Service & Data Coordination

Alpine Power Systems; Redford Charter Township (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid holidays

Paid time off

Job summary

Alpine Power Systems, a long-established B2B provider, is seeking a full-time Operations Analyst to join the in-office team at Redford HQ in Redford, Michigan. The ideal candidate will support service operations, manage work orders, and coordinate with service managers and technicians to ensure timely billing and customer satisfaction.

Proficiency in Microsoft Office, CRM tools, and remote support tools is required.

Qualifications

• Technologically savvy; proficient in Microsoft Office Suite and Excel advanced functions like pivot tables and data analysis.
• Excellent communication skills, both verbal and written.
• Friendly, approachable and professional demeanor for customer interactions.
• Experience in a customer support or similar role.
• Familiarity with CRM software and remote support tools.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong problem-solving skills and attention to detail.
• Adaptability and willingness to learn new technologies and processes.

Responsibilities

• Develop a working knowledge of the Salesforce system.
• Support operations for specific service territory(s).
• Manage the work order (service job) backlog.
• Maintain service task notes related to work orders to drive service completion.
• Follow up with the Service Manager and Field Technicians to ensure timely submission of work order close-out paperwork.
• Ensure close-out paperwork is uploaded to the work order and progress the work order to the billing department.
• Support the Service Manager in maintaining the service schedule (work order backlog).
• Assist the Service Manager with scheduling and dispatching service appointments to the Service Technicians.
• Support the Service Manager with delivering solutions to operational needs such as labor resources, vehicles, tooling, and equipment.
• Provide general day-to-day administrative support for assigned service territory(s).
• Report monthly work in process (WIP) for service territories.
• Maximize customer satisfaction as the number one daily goal.
• Produce detailed and accurate work.
• Utilize multi-tasking and problem-solving skills to support customer needs.
• Exhibit professional phone skills and overall communication.
• Perform miscellaneous administrative tasks as required to support customers.
• Other duties as assigned.

Skills

Communication

Time management

Problem solving

Customer service

Multi-tasking

Analytical thinking

Tools

CRM software

Remote support tools

Pivot tables

Excel

Office Suite

Job description

Alpine Power Systems, a long-established B2B provider, is seeking a full-time Operations Analyst to join the in-office team at Redford HQ in Redford, Michigan. The ideal candidate will support service operations, manage work orders, and coordinate with service managers and technicians to ensure timely billing and customer satisfaction.

Proficiency in Microsoft Office, CRM tools, and remote support tools is required.