Analyst

COOLSOFT; Michigan; Hybrid; USD 47,000 - 60,000; Part time

Benefits offered by this job

Hybrid work

Onsite 2 days/week

Job summary

COOLSOFT seeks an Analyst for a 6-month contract in Pontiac, MI. The role focuses on business analysis across infrastructure projects, requiring strong customer service, communication, and analytical skills.

The candidate will work in a hybrid setup with at least two days on-site and will start around September 3, 2026. Responsibilities include eliciting and validating stakeholder needs, documenting requirements, and supporting testing and deployment of technology solutions.

Qualifications

• Strong customer service focus and responsiveness.
• Excellent written and verbal communication.
• Solid analytical and problem-solving abilities.

Responsibilities

• Work across Infrastructure Services projects (Networking, Server, Workstation, O365).
• Elicit, analyze, specify and validate business needs.
• Write up technical requirements and assist testing and implementation.

Skills

Customer Service

Communication Skills

Analytical Thinking

Job description

Analyst

(Jobs in Pontiac, MI)

Job title Analyst

Job location in Pontiac, MI

Skills required: Customer Service Skills, Written And Verbal Communication Skills, Analytical And Problem Solving Skills

Open Date 11-Aug-2026

Close Date

Job type Contract

Duration 6 Months

Compensation DOE

Status requirement ---

Job interview type ---

Job Description Analyst: Customer Service Skills, Written And Verbal Communication Skills, Analytical And Problem Solving Skills,

Start date :9/3/2026

End Date :Six Months from start date

Submission deadline :08/28/2026.

Note

• Position is Hybrid, minimum 2 days a week onsite.
• Remote days are expected to be in an adequate home office, following standard County work hours

Description

Business Analyst. Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments.

BSA will elicit, analyze, specify, and validate the business needs of project stakeholders, through interviewing stakeholders, and analyzing current business processes and systems. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications.

BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience

• Strong experience using M365 Productivity Suite
• Able to successfully multi-task and prioritize work across several active projects and assignments
• Passionate about delivering the ultimate customer experience
• Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
• Excellent written and verbal communication skills
• Experience working on Infrastructure projects.

EOE Protected Veterans/Disability