Operations Analyst II - Manual Transfers & Support

RBC; Minneapolis (MN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Bonuses and benefits

Flexible work/life balance

Career development

Job summary

RBC in Minneapolis is seeking a detail-oriented analyst to support the Manual Transfers team. You will review, verify, and record data, while addressing escalated questions and ensuring adherence to procedures.

Responsibilities include processing transfers, providing customer service, collaborating with other departments, and suggesting process improvements to reduce risk. A focus on accuracy, communication, and timely delivery is essential.

Qualifications

• Must have high school diploma or equivalent with 3 years in finance, business, or customer service.
• Demonstrated ability to lead and train others.
• Strong problem-solving and Windows-based software skills.
• Excellent written and verbal communication, attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Review and process incoming manual transfers.
• Liaise and provide customer service support for research or information requests.
• Understand department procedures and accountabilities within the role.
• Perform other duties as assigned.
• Suggest process changes to reduce risk.
• Address escalated questions independently per procedures.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Education

High school diploma or equivalent

Bachelor’s degree in finance, business or related field

Tools

Brokerage systems

Job description

RBC in Minneapolis is seeking a detail-oriented analyst to support the Manual Transfers team. You will review, verify, and record data, while addressing escalated questions and ensuring adherence to procedures.

Responsibilities include processing transfers, providing customer service, collaborating with other departments, and suggesting process improvements to reduce risk. A focus on accuracy, communication, and timely delivery is essential.