Client Service Associate 2

Public Consulting Group; United States; On-site; USD 62,200 - 81,900; Full time

Job summary

Public Consulting Group (PCG) is seeking a skilled analyst to support customer service and operations for diverse client programs. You will plan initiatives, manage ongoing client relationships, and collaborate with external vendors and consultants to drive project success.

Applicants should demonstrate strong analytical abilities, excellent communication, and the capacity to work both independently and in a team.

Qualifications

• High School diploma or equivalent; Bachelor’s degree preferred.
• At least 2 years similar work experience.
• Strong analytical skills and data organization.

Responsibilities

• Supports customer service and operations for clients: initiative planning and ongoing client relationship management.
• Collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.
• Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations.
• Responds to inquiries and questions in a timely manner.
• Works within a team to accomplish other duties on projects to meet necessary deadlines.

Skills

Analytical skills

Organization

Oral communication

Written communication

Time management

Teamwork

Independence

Client relationships

MS Office

PowerPoint

Excel

Word

Research

Project management

Advanced database skills

Education

High school diploma

Bachelor’s degree preferred

Tools

PowerPoint

Excel

Word

MS Office

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Duties and Responsibilities

• Supports customer service and operations for clients:
  • Responsible for initiative planning and ongoing client relationship management
  • Collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.
• Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations.
• Responds to inquiries and questions in a timely manner.
• Works within a team to accomplish other duties on projects to meet necessary deadlines.

Required Skills

• Strong analytical skills, including the ability to analyze and organize data.
• Excellent organizational, oral presentation and written communication skills.
• Ability to manage time to meet critical deadlines.
• Ability to work independently and with a team.
• Excellent ability to build and maintain business relationship with clients.
• Proficiency in MS Office products, including PowerPoint, Excel and Word.
• Research and project management capabilities.
• Advance database skills.

Qualifications

• High School diploma or equivalent, Bachelor’s degree preferred.
• 2+ years similar work experience.

Supervisory Responsibility

• None.

Working Conditions

• Office Setting.
• Remote - Pacific Time zone preferred.
• Local to Portland, OR preferred.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $62,200 - $81,900

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.