OPERATIONS ANALYST II - 73001357

Florida; Tallahassee (FL); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid leave and holidays

Retirement savings

Job summary

The Florida Department of Revenue is seeking an Operations Analyst II to support the Return Reconciliation Process in the General Tax Administration Program. The incumbent partners with Tax Specialist II to deliver formal and informal training to Return Reconciliation personnel on current tax topics and conducts quality assurance reviews to resolve taxpayer account issues.

The role requires prior experience with returns research and corrections, as well as strong training and communication

Qualifications

• Currently employed with the Florida Department of Revenue.
• One year of experience researching, reviewing, and correcting returns and adjusting account balances within the Department of Revenue.
• Experience conducting formal or informal training.

Responsibilities

• Partner with the Tax Specialist II to train Return Reconciliation personnel on current tax administration topics.
• Perform quality assurance reviews and resolve taxpayer account issues.
• Respond to inquiries related to returns and reconciliations.
• Contribute to training materials and process improvements.

Skills

Researching returns

Reviewing returns

Correcting returns

Training experience

Job description

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The State Personnel System is an E-Verify employer.

Requisition No:886910

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST II - 73001357

This is an Internal Agency Advertisement.

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is an Operations Analyst II position in the General Tax Administration Program's Return Reconciliation Process, Corporate and Motor Fuel Tax Unit. The incumbent partners with the Tax Specialist II to conduct formal training to Return Reconciliation personnel regarding current tax administration topics. The incumbent also performs quality assurance reviews, responds to inquiries, and resolves taxpayer account issues.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• One year of experience performing tasks associated with researching, reviewing, and correcting returns, and making corrections within account balance with the Florida Department of Revenue.
• Experience conducting formal or informal training.

PREFERENCES:

• Preference will be given to applicants with experience researching and resolving corporate or motor fuel tax returns within the Return Reconciliation Process.

SPECIAL NOTES:

• This is a full-time position. The required work hours for this position are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• This position is eligible for telework and flexible scheduling after you complete the required training and reach an acceptable level of proficiency.

SALARY:

The hiring salary for this position will generally not exceed $3,821.06 monthly/$45,852.72 annually.

BENEFITS:

• Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.