Operations Analyst/Ecommerce Expert

Remote VA; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

A forward-thinking company is on the lookout for a strategic and detail-oriented Ecommerce Operations & Strategy Virtual Assistant. This role is perfect for those who thrive in fast-paced environments and are eager to make a meaningful impact. You will lead operations across various functions, leverage your e-commerce expertise to optimize workflows, and enhance customer experiences. If you are a quick learner with a passion for problem-solving and a collaborative spirit, this is the opportunity for you to shine and contribute to a mission-driven organization.

Qualifications

• 1+ year of experience in operations or e-commerce management.
• Strong organizational skills and problem-solving abilities.

Responsibilities

• Lead operations across customer service, fulfillment, and marketing.
• Analyze operational data to identify trends and improve performance.

Skills

E-commerce Management

Problem-solving

Data Analysis

Customer Service

Project Management

Communication

Adaptability

Education

Bachelor's Degree or equivalent experience

Tools

Shopify

Etsy

Gorgias

Klaviyo

Recharge

Rebuy

Job description

Dynamic Ecommerce Operations & Strategy Virtual Assistant

Role Overview

We are seeking a strategic, detail-oriented, and dynamic operations virtual assistant with a passion for problem-solving and a deep understanding of the Shopify ecosystem and e-commerce operations. This role is ideal for someone who thrives in a fast-paced environment, is eager to align with a mission-driven organization, and is excited about making an impact.

Cultural Fit

We value individuals who embody our company values:

• Craftsmanship: delivering superior quality with meticulous attention to detail.
• Commitment: ensuring excellence in all endeavors.
• Curiosity: pursuing knowledge and innovation to solve problems.
• Cheerfulness: uplifting the team and approaching challenges with positivity.
• Candor: encouraging honesty and proactive communication.

This role requires a natural collaborator who takes pride in their work, learns quickly, and seeks to elevate both personal and team performance.

Key Responsibilities

1. Strategic Operations Management

• Lead and streamline operations across customer service, fulfillment, marketing, and product management.
• Identify, troubleshoot, and implement technical solutions to optimize workflows and performance.
• Think strategically and in detail to understand how changes in one area affect others.

E-commerce Expertise

• Leverage deep knowledge of e-commerce software and quickly learn new tools.
• Troubleshoot technical and strategic issues within Shopify, Etsy, and associated apps, including payment gateways like Recharge, email marketing platforms like Klaviyo, social platforms, and affiliate management tools.
• Create flows, campaigns, and segments; analyze email marketing data for improvements; collaborate with creative teams for email design.
• Continuously evaluate and adopt new tools and best practices for a cutting-edge e-commerce presence.
• Knowledge of Shopify's technical features and coding is a plus; collaborate effectively with developer teams.

Data Analysis

• Manage social media platforms and analyze platform features and analytics.
• Manage social media shops (e.g., Facebook, Instagram, TikTok).
• Collect, clean, and analyze operational data to identify trends.
• Generate reports and visualize data to inform decisions.
• Evaluate website performance and troubleshoot issues.

Customer Experience

• Utilize platforms like Gorgias for customer service, understanding grievances, and solving issues.
• Implement customer feedback to improve satisfaction.

Marketing & Growth

• Partner with marketing teams on campaigns, email flows, and landing pages.
• Identify and engage influencers and affiliates for outreach.

Project & Fulfillment Management

• Oversee fulfillment processes, manage inventory, and ensure quality standards.

Team Development & Collaboration

• Foster a culture of excellence, curiosity, and cheerfulness.
• Develop onboarding and training programs for team members.

Qualifications

• At least one year of proven success in operations or e-commerce management.
• Exceptional organizational skills and problem-solving abilities.
• Effective communicator with a collaborative and innovative mindset.
• Quick learner, adaptable to new platforms, and a self-starter with strong leadership skills.
• Expertise in Shopify, Etsy, Gorgias, Klaviyo, Recharge, Rebuy, and related apps is a plus.