Operations Analyst, Delivery Marketplaces

Spice; Northern (KY); Hybrid; USD 18,000 - 22,000; Full time

Job summary

Spice is seeking an Operations Analyst for Delivery Marketplaces to own weekly performance data across Uber Eats, DoorDash, and Grubhub. This fully remote contractor role focuses on clean data, accurate tracking, and building promos with platform integrations.

You will work with SQL, dashboards, BI tools, and AI workflows, with English communication on live calls and Slack collaboration close to US clients.

Qualifications

• Proficient in English, written and spoken, for live calls.
• Experience with delivery marketplaces (Uber Eats, DoorDash, etc.).
• Strong Excel/Spreadsheet work and data wrangling in exports.

Responsibilities

• Pull weekly performance from delivery platforms and compute ROAS, net payout %, conversion rate.
• Process raw exports and update client trackers.
• Build promos across platforms and ensure menu accuracy in Toast, Square, and Deliverect.
• Daily morning ops check across all active accounts.

Skills

SQL

Dashboards

BI tooling

AI workflow

Tools

Toast

Square

Deliverect

Job description

Operations Analyst, Delivery Marketplaces

Spice · Fully remote · Full time (contractor) · $1,600 to $2,000 USD/month

Every Monday, a restaurant group somewhere needs to know what its delivery business actually did last week. Not a dashboard screenshot. The real numbers, checked, with the weird stuff flagged.

Spice is a US agency that grows restaurant brands on Uber Eats, DoorDash, and Grubhub. Our clients run multiple locations and real volume. You'd own the data underneath all of it.

What you'll do

Pull weekly performance from all three platforms across your accounts. Process the raw exports, update the client trackers, and get net sales, marketing spend, ROAS, net payout %, and conversion rate right before anyone sees them.

You'll also do the building: promos across the three platforms, menu accuracy in Toast, Square, Deliverect and the platform portals, and a short ops check every morning across every active account.

A Growth Manager reviews your work and takes it to the client. Your job is to make their prep unnecessary.

What we're looking for

You live in spreadsheets and a messy export doesn't scare you. You've worked with delivery marketplaces or something close to it, whether that's Uber Eats and DoorDash directly or Rappi, PedidosYa, or DiDi Food.

Professional English, written and spoken, including on live calls. You'll sit in Slack next to our team and close to US clients.

SQL, dashboards, or BI tooling help. So does an AI workflow you can actually defend. We use Claude heavily, and we care whether you can explain the logic underneath the output.

The details

Full time, fully remote, contractor structure, $1,600 to $2,000 USD per month. You need real overlap with US business hours. Monday standup is fixed. The rest of your week is yours to manage.

How hiring works

A short English conversation. Then a 15 minute call about your background and how you think through a problem. If that goes well, a take-home data challenge with real platform data, then a live working session with the team.