Operations Analyst, Data and Performance

Sotheby's; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

The Operations Analyst at Sotheby’s in New York will be a key member of the Data & Performance Operations team, ensuring operational groups have the data, insights, and tools to manage performance and guide decisions.

You will collaborate with regional and global operations, product and tech teams to gather requirements, build dashboards, and implement improvements that boost visibility, productivity, and outcomes.

Qualifications

• 2-4 years of experience in operations, consulting, or similar execution-focused roles.
• Strong analytical capabilities and problem-solving skills.
• Effective communication across functions and levels.
• Ability to own projects and deliver outcomes.
• Comfortable managing multiple priorities in a fast-paced environment.
• Experience building dashboards and working with operational data.
• Advanced Excel required.
• SQL preferred.
• Exposure to automation tools, workflow optimization, or AI-enabled processes preferred.

Responsibilities

• Partner with operational teams to translate reporting requirements into actionable data solutions.
• Develop, maintain, and enhance KPI reporting, dashboards, and performance scorecards.
• Ensure stakeholders have timely, accurate data to monitor activity and inform decisions.
• Conduct data analysis to identify trends, risks, bottlenecks, and opportunities.
• Use data-driven insights to support strategic initiatives and continuous improvement.
• Identify opportunities to improve data visibility and reporting across teams.
• Identify operational pain points and opportunities for optimization and automation.
• Support alignment across stakeholders with clear communication and decision-ready materials.

Skills

Analytical mindset

Cross-functional communication

Ownership of projects

Prioritization under pressure

Process improvement

Dashboard development

Excel

SQL

Automation/tools exposure

Tools

SQL

Excel

Automation tools

Job description

New York, United States

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

THE ROLE

The Operations Analyst will be a key member of the Data & Performance Operations team, responsible for ensuring operational teams have the data, insights, and tools they need to effectively manage performance and monitor their activity. The role sits at the intersection of operations, analytics, and process improvement, with the aim to translate business needs into scalable reporting and operational solutions that drive efficiency and informed decision-making.

This is a cross-functional role, where the analyst will partner closely with multiple regional and global operations teams and with product & tech teams to gather business requirements and implement improvements that enhance visibility, productivity, and performance.

RESPONSIBILITIES

Data & Analytics

• Partner with operational teams to understand reporting requirements and translate business needs into actionable data solutions
• Develop, maintain, and enhance KPI reporting, dashboards, and performance scorecards
• Ensure stakeholders have timely, accurate, and relevant data to monitor activity and drive operational decisions
• Conduct data analysis to identify trends, risks, bottlenecks, and opportunities within operational processes
• Use data-driven insights to support strategic initiatives and continuous improvement efforts
• Identify opportunities to improve data visibility, consistency, and reporting effectiveness across teams

Process & performance management

• Identify operational pain points, inefficiencies, and manual workarounds across end-to-end processes
• Analyze these processes and data flows to uncover opportunities for optimization and automation
• Support the opportunities and solutions to reduce manual effort and enable teams to focus on higher-value activities

Communication & Stakeholder Management

• Support alignment across stakeholders through clear, structured communication
• Translate complex analysis into simple, actionable narratives
• Develop materials that support decision-making and track progress against key initiatives
• Communicate changes effectively to support adoption across regions

EXPERIENCE & SKILLS

• 2-4 years of experience in operations, consulting, or similar execution-focused roles
• Strong analytical capabilities: data-driven mindset with strong problem-solving capability
• Effective communicator across functions and levels
• Demonstrated ability to take ownership of projects or workstreams and deliver against defined outcomes
• Comfortable managing multiple priorities in a fast-paced environment
• Experience contributing to process improvement, redesign, or operational initiatives
• Experience building dashboards and working with operational data
• Advanced Excel required
• SQL preferred
• Exposure to automation tools, workflow optimization, or AI-enabled processes preferred

This role goes beyond reporting. It is designed for a highly analytical and curious individual who can understand complex operational processes, identify root causes of challenges, and develop practical solutions that deliver measurable impact.

The proposed base salary for this position ranges from $70,000-$75,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.