Operations Analyst – CPV Retail

Competitive Power Ventures; Sugar Land (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Competitive Power Ventures, Inc. in Houston seeks an Operations Analyst to support the daily operations of the order-to-cash lifecycle for commercial retail power customers.

The role focuses on payments, collections, and customer care, coordinating with brokers, utilities and internal teams to resolve issues and improve processes. The successful candidate will handle payment validation, customer inquiries, and portal management, contributing to efficiency and controls within a fast-paced

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience in Retail Energy operations.
• 2–5 years in Retail Energy operations, preferably in PJM market.
• Strong critical thinking, problem-solving and independently resolving complex issues.
• Detail-oriented and able to work in a fast-paced environment.
• Excellent customer service and strong written and verbal communication.
• Proficient in Microsoft Excel and Word.
• Experience with payment applications, collections and/or customer care; all three a plus.
• Understanding of EDI transactions.
• Ability to handle multiple assignments with accuracy; teamwork.
• Must pass a pre-employment background check including criminal, civil, credit, driving record and SS verification.

Responsibilities

• Carry out operational processes for commercial retail power customers and contribute to related policies and procedures.
• Follow established controls, identify gaps, and recommend improvements to controls and procedures.
• Review assigned processes for efficiency and effectiveness and propose improvements.
• Validate incoming payments against customer invoices.
• Research and resolve questions from brokers and customers and communicate solutions clearly.
• Coordinate with customers and utilities to address collection issues.
• Investigate discrepancies between payment and billing details.
• Monitor the customer care line and respond to customer questions.
• Manage the payment portal for direct-billed customers.

Skills

Critical thinking

Problem solving

Research & communication

Detail-oriented

Customer service

Written & verbal communication

Microsoft Excel

Microsoft Word

Payment applications

Collections

Customer care

EDI transactions

Quantitative data analysis

Teamwork

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Competitive Power Ventures, Inc. (“CPV”), with headquarters in Silver Spring, MD, and offices in Braintree, MA and Sugar Land, TX, is uniquely positioned to leverage global technology and financial partnerships to help modernize America’s power generation. We are driven to improve our energy infrastructure by developing and operating power generation facilities using cutting-edge, domestically available natural gas and renewable power technology. CPV is owned by OPC Energy, the first privately held electric company in Israel.

CPV is seeking an Operations Analyst to join its Retail Power Operations team in Houston. This role supports the daily operations of the customer order-to-cash lifecycle, with a focus on payments, collections, and customer care. The analyst will work with customers, brokers, utilities, vendors, and internal teams to resolve issues, maintain accurate processes, and identify opportunities to improve operations.

Primary Responsibilities

• Carry out operational processes for commercial retail power customers and contribute to related policies and procedures.
• Follow established controls, identify gaps, and recommend improvements to controls and procedures.
• Review assigned processes for efficiency and effectiveness and recommend ways to improve them.
• Validate incoming payments against customer invoices.
• Research and resolve questions from brokers and customers and communicate solutions clearly.
• Proactively coordinate with customers and utilities to address collection issues.
• Investigate discrepancies between payment and billing details.
• Monitor the customer care line and respond to customer questions.
• Manage the payment portal for direct-billed customers.

Minimum Qualifications

• 2 to 5 years of experience in Retail Energy operations, preferably in PJM market
• Bachelor’s degree in business related field or additional experience in Retail Energy Operations
• Must demonstrate effective critical thinking skills, problem-solving capabilities, and ability to independently research and communicate resolution of complex issues
• Detail-oriented and comfortable working in a fast-paced environment
• Excellent Customer Service skills
• Strong written and oral communication skills with the ability to communicate complex issues effectively and concisely
• Strong understanding and functional ability in Microsoft Suite of products. Excel, Word, etc.
• Experience in Payment Applications, Collections, and/or Customer Care. Experience in all three a plus.
• Understanding of EDI transactions
• Understanding of quantitative data analysis, a plus
• Ability to handle multiple assignments on a timely basis, with a high degree of accuracy
• Ability to work in a team environment
• Must pass a pre-employment background check, including a criminal and civil check, financial credit, driving record and social security verification

CPV holds all employees to the highest ethical standards and is committed to conducting business with integrity, transparency and honesty to ensure our success.

CPV is an Equal Opportunity Employer.