Operations Analyst

Xfinity; Wayne (PA); On-site; Full time

Job summary

Xfinity is seeking an Operations Analyst to manage daily operations supporting Universal Ads. The role involves customer onboarding, data entry, and business analyses to ensure seamless execution. Candidates should have a Bachelor's degree and skills in data analysis and Microsoft Office. This position is crucial for optimizing business processes and enhancing customer experiences.

Benefits

Best-in-class benefits

Commission eligible for sales roles

Bonus eligibility for non-sales roles

Qualifications

• 0-2 years of relevant experience preferred.
• Education requirement can be met with a combination of coursework and relevant experience.

Responsibilities

• Manage customer onboarding and track the process.
• Perform routine data entry into CRM systems.
• Conduct ad hoc business analyses as needed.

Skills

Data Analysis

Data Entry

Microsoft Excel

Microsoft PowerPoint

Problem Solving

Education

Bachelor's Degree

Job description

Universal Ads, a part of Comcast, enables any brand, of any size, to seamlessly make and buy commercials across premium video reaching new qualified audiences at scale. Universal Ads combines premium and brand-safe video content directly from the most influential media companies with the ease and familiarity of social ad buying. It is your one-stop shop for high-quality video ads delivering performance and unmatched scale.

Job Summary

The Operations Analyst will play a critical role in managing the day-to-day operations that support the execution of the Universal Ads business. This individual will assist the Operations team across a number of critical areas to ensure the business functions seamlessly. This person will act in support of all of the workstreams the Strategy And Operations team oversees, including but not limited to: customer onboarding, business analytics, procurement stewardship, document review, and process improvements. The role requires you to be structured in proactive intake from internal teams, organized in your ability to maintain status of customers’ onboarding, and flexible in daily prioritization. Most importantly, the role requires an eager attitude and to learn as we collectively optimize a new business.

Job Description

Core Responsibilities

• Steward customer onboarding through support of a variety of execution-related steps, such as running credit checks, logging advertisers into CRM systems, and routing creatives for review when applicable.
• Provide status updates in service of tracking vendors and partners that UA is onboarding. Able to denote current step in process and document any blockers that emerge.
• Shepard creatives in need of review to the appropriate operations team
• Routine data entry, including account entry and mapping into necessary CRM and BI systems.
• Perform routine ad hoc business analyses on an as-needed basis. Synthesize findings in analysis for supervisor consumption.
• Input updated figures into standing deliverables owned by sales team.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Data Analysis, Data Entry, Microsoft Excel, Microsoft PowerPoint, Problem Solving

Compensation

Primary Location Pay Range: $28.65 - $42.98

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.