Operations Manager

Icon; United States; On-site; USD 75,000 - 90,000; Full time

Job summary

A leading advertising company is seeking an Operations Analyst to improve client feedback processes and ensure high-quality deliverables. You will coordinate internal teams, manage multiple feedback threads, and document best practices. The ideal candidate has over 2 years of experience in operations or project management and possesses excellent organizational skills. This position offers growth opportunities in a fast-paced environment with a competitive salary range of $75,000 to $90,000.

Qualifications

• 2+ years in operations, project management, or similar roles.
• Founded or co-founded your own business.

Responsibilities

• Turn messy or vague feedback into clear, actionable next steps.
• Coordinate the right workstream to resolve issues.
• Maintain a clean tracker with owners and next actions.
• Ensure nothing gets dropped while managing many feedback threads.
• Run status checks, surface blockers early, and drive resolution.
• Document processes and propose workflow improvements.

Skills

Strong organization

Excellent written communication

Ability to stay calm under pressure

Systems mindset

Experience supporting delivery teams

Familiarity with creative workflows

Job description

Icon makes winning ads and branded content for some of the fastest-growing DTC and enterprise companies in the world. We're now launching our managed creative/ads services and looking to scale our team aggressively. We're on a mission to become a trillion dollar generational company.

Overview

Icon is hiring an Operations Analyst to own client feedback triage and ensure feedback consistently turns into on‑time, high‑quality deliverables. You’ll work across multiple delivery pipelines and coordinate with internal teams to interpret feedback, assign the right next steps, and keep everything moving until the client is satisfied.

We’re growing extremely quickly. If you’re the kind of person who moves fast, stays organized under pressure, and loves building better systems, you’ll have real room to grow here.

What you’ll do

• Turn messy or vague feedback into clear, actionable next steps
• Coordinate the right workstream to resolve issues (revisions, rework, updates, follow‑ups)
• Maintain a clean tracker with owners, next actions, ETAs, and risks
• Ensure nothing gets dropped — even when managing many feedback threads at once
• Coordinate across internal teams to keep work moving from intake to delivery
• Run status checks, surface blockers early, and drive resolution
• Keep stakeholders aligned with crisp updates and clear ownership
• Protect deadlines by prioritizing the right work at the right time
• Identify patterns behind recurring feedback or delivery issues
• Document processes, handoffs, and best practices to reduce repeat mistakes
• Propose and implement workflow improvements (SOPs, checklists, QA steps)
• Partner with operations and (when relevant) engineering/product to improve tools and systems

What you’ll bring

• 2+ years in operations, project management, coordination, or similar roles
• Strong organization: you can manage multiple threads without losing details
• Excellent written communication (clear tasks, clean updates, fast follow‑through)
• Ability to stay calm under pressure and drive outcomes
• A systems mindset: you improve the process, not just push tasks
• Experience supporting delivery teams in a fast‑paced environment
• Familiarity with creative, production, or agency‑style workflows
• Founded or co‑founded your own business

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Marketing
• Advertising Services

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United States $75,000.00‑$90,000.00