Operations Analyst

ZIM Integrated Shipping Services Ltd.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. is seeking an Operations Analyst to coordinate port calls for ZIM vessels and to manage vessel schedules across company systems. You will act as the primary liaison between terminals, pilots, tugs, and service providers to ensure seamless port operations.

The role requires advanced English, a relevant bachelor's degree, and proficiency with Office 365 and Excel, with SAP experience considered a plus. This is a full-time, on-site position in the United States.

Qualifications

• Advanced English language proficiency.
• Bachelor's degree in Logistics, Foreign Trade, International Relations, or related field.
• Proficiency in Office 365 Suite, especially Excel.
• Experience in an Operations department at a Shipping Line or as a Boarding Agent is a plus.
• Experience with SAP is a plus.

Responsibilities

• Coordinate port calls for ZIM vessels and manage vessel schedules in company systems.
• Act as focal point between terminals, pilots, tugs, and service providers.
• Coordinate with local agencies to ensure port-related activities run efficiently.
• Serve as main communication channel with vessel command and authorities.

Skills

Advanced English

Excel

Office 365 Suite

Education

Bachelor's degree in Logistics

Tools

SAP

Job description

We are looking for an Operations Analyst that will handle the following:

• Coordinate port calls for ZIM vessels.
• Act as the focal point between terminals, pilots, tugs, and all service providers.
• Coordinate with local agencies to ensure all port-related activities are handled efficiently.
• Manage and update vessel schedules in company systems.
• Serve as the main communication channel with the vessel's command.
• Coordinate all necessary documentation with local authorities.
• Distribute special cargo manifests (IMO, Reefer) and other required certificates.
• Execute and monitor operational processes within the SAP system.
• Control and follow-up on port fee payments.
• Manage and authorize access for third-party service providers to vessels during port stay.
• Operate the ZIM MONITOR system, analyzing alerts and directing corrective actions.

Requirements

• Advanced English.
• Bachelor's degree in Logistics, Foreign Trade, International Relations, or a related field.
• Proficiency in the Office 365 Suite, with an emphasis on Excel.
• Experience in an Operations department at a Shipping Line or as a Boarding Agent is a plus.
• Experience with the SAP system is a plus

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The Operations teams manage supply-chain matters, including terminal services, vessel operations, procurement, and ship management.

Our teams optimize costs and maximize vessel and employee safety while complying with international sustainability conventions.
Using digital tools, our operations teams monitor all vessel activities in real-time.