Operations Analyst

Howden; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible Paid Time Off and paid Paren­

Life and Disability insurance

Job summary

Howden is seeking an Operations Analyst for our New York City office with a hybrid work schedule. The role supports Private Capital broking teams and surplus lines filing, coordinating with brokers and cross‑functional teams to ensure regulatory and internal standards are met.

The candidate will prepare surplus lines filings, reconcile policy finances, and ensure file completeness through post-bind processes, NDA review, and data accuracy.

Qualifications

• 1–5 years' experience in a related field preferred.
• General understanding of insurance and surplus lines rules preferred.
• Bachelor's Degree or relevant experience.
• Excellent attention to detail.
• Ability to prioritize, multi-task and meet deadlines in a fast-paced environment.
• Proficient Microsoft Office skills including Word, Excel, PowerPoint, Visio, and Outlook.

Responsibilities

• Provide support to brokers, operations, finance, legal, and compliance teams through the policy lifecycle.
• Apply knowledge of insurance rules and surplus lines to review policy information.
• Complete carrier and state surplus lines forms and return completed forms.
• Collaborate with broking teams to assemble surplus lines filing documentation.
• Reconcile premiums, taxes, and fees for accuracy before filing.
• Prepare and submit surplus lines filings with state authorities.
• Monitor changes in filing requirements and update processes.
• Follow up with clients and insurers to satisfy policy conditions post-binding.
• Review and negotiate NDAs; draft NRLs and Joinders with insurers.
• Ensure data accuracy and update files when accounts are bound or lost.
• Perform KYC checks on prospective clients.
• Understand internal standards and regulatory requirements to adhere to compliance.
• Respond promptly to customer needs and gather feedback.
• Other duties as assigned.

Skills

Attention to detail

Collaboration & communication

Multi-tasking

Education

Bachelor's Degree or relevant experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook)

Job description

Why work at Howden?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

What is the role?

We are seeking an Operations Analyst in New York with a hybrid work schedule.

ROLE SUMMARY

The Operations Analyst supports the Private Capital broking teams throughout the policy lifecycle and also assists with surplus lines compliance filing preparation. As a member of the Private Capital Operations team, the candidate coordinates with brokers and various cross-functional departments to ensure all best practices are followed, and service-level agreements are met according to internal standards. The analyst works with broking teams to compile relevant surplus lines filing documentation, reconcile financial information on policies, including premiums, taxes, and fees, and prepare information for filing with state surplus lines authorities. This role will be based in our New York City office (on-site with some opportunity for remote work

What will you be doing?

KEY RESPONSIBILITES

• · Provide support to brokers, operations, finance, legal, and compliance teams throughout policy lifecycle.
• · Apply knowledge of the insurance rules and regulations in each state and insurance products Howden Private Capital offers, as well as general insurance best practices to review and validate policy information.
• · Complete carrier and state surplus lines forms, applying policy information, checking for accuracy, and returning completed form to clients, Howden brokers, or insurers/MGAs, as applicable.
• · Collaborate with broking teams to compile and organize relevant surplus lines filing documentation for each policy.
• · Reconcile financial information on policies, including premiums, taxes, and fees, to ensure accuracy prior to filing.
• · Prepare and submit surplus lines filings with state surplus lines authorities in accordance with applicable regulatory deadlines and requirements.
• · Monitor changes in state surplus lines filing requirements and update internal processes accordingly.
• · Follow up with clients and insurers to satisfy policy conditions during post-bind, closing, and post-closing processes to ensure file completeness. Proactively chase for documents ahead of due dates.
• · Review and negotiate client Non-Disclosure Agreements (NDAs).
• · Draft and distribute NDA Joinder Agreements to insurers, and Non Reliance Letters (NRL's) to Due Diligence providers, summarizing and consolidating proposed changes, and collaborating with brokers for review.
• · Ensure data accuracy, including adhering to Quality Assurance requirements validating accuracy of systems entries, and keeping files up to date when accounts are bound or lost.
• · Perform KYC checks on prospective clients.
• · Develop an understanding of internal standards as well as regulatory requirements to adhere to compliance requirements.
• · Respond promptly to customer needs and solicit customer feedback to improve service.
• · Other duties and projects as assigned.

What are we looking for?

Qualifications:

• · 1-5 years' experience. Experience in a related field preferred.
• · General understanding of insurance and surplus lines rules and requirements preferred.
• · Bachelor's Degree or relevant experience.
• · Excellent attention to detail.
• · Ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• · Ability to effectively collaborate and communicate with all levels of an organization.
• · Proficient Microsoft Office skills including Word, Excel, PowerPoint, Visio, and Outlook.

What You Will Gain

This role offers direct exposure to transaction workflows and broker activity, with the opportunity to build expertise in broking operations, client onboarding, surplus lines compliance and deal execution within a rapidly growing platform

Compensation and Benefits

The expected base salary range for this role is $70,00 - $85,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as exempt under the Fair Labor Standards Act (FLSA).

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.