Operations Analyst

State of Indiana; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

The Operations Analyst role with the Indiana Department of Natural Resources Division of Fish, Wildlife and Nature Preserves oversees the customer management system used for licensing, permitting, event management, and public access. You will analyze processes, create reports, and work with system vendors to optimize performance.

Responsibilities include supervising staff, guiding data-driven decisions, and maintaining reliability for thousands of users and stakeholders across the division.

Qualifications

• Experience with statistical research techniques.
• Proficiency in data management, SQL, and software programs.
• Strong communication and leadership skills to coordinate technical needs.
• Experience with business process analysis and custom report development.

Responsibilities

• Manage the division's customer management system to support licensing, permitting, event management, and public access.
• Analyze business processes, design custom reports, troubleshoot data issues, and coordinate with vendors on upgrades.
• Supervise staff and ensure data-driven decisions and system reliability for thousands of users and stakeholders.

Skills

Analytical thinking

Problem solving

Communication

Leadership

Business process analysis

Project scheduling

Staff supervision

Statistical research techniques

Tools

SQL

Data management software

Job description

The Operations Analyst for the Indiana Department of Natural Resources Division of Fish, Wildlife and Nature Preserves manages the division's customer management system that supports licensing, permitting, event management, and public access. The role involves analyzing business processes, designing custom reports, troubleshooting data issues, and collaborating with system vendors on upgrades and database optimization. The analyst may supervise staff and ensures data-driven decisions support the division's mission while maintaining system reliability for thousands of users and stakeholders.

Key qualifications:

• Advanced analytical and problem-solving abilities with knowledge of statistical research techniques
• Proficiency in data management, SQL, and computer software programs
• Strong communication and leadership skills with ability to coordinate technical needs
• Experience with business process analysis and custom report development
• Ability to manage priorities, timelines, and project schedules independently
• Capability to plan and organize work of other employees