Operations Agent - High - Tech

AIT Worldwide Logistics, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

27.5 holiday days per year

Pension plan

Online learning library access

Employee support programs

Volunteer hours

Deel employee discounts

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent High-Tech to manage global airfreight operations, quoting, tracking, and high-level customer service. You will coordinate with vendors, ensure regulatory compliance, and maintain accurate shipment data across systems.

The role emphasizes teamwork across international teams and requires strong English communication as well as ability to work independently during peak periods. AIT offers competitive pay and comprehensive benefits.

Qualifications

• 3–5 years in freight forwarding, preferably airfreight.
• Fluent in spoken and written English.
• Ability to work collaboratively or autonomously in a fast-paced environment.
• Strong customer service mindset and professional communication.
• Experience with regulatory compliance (ITAR, Dangerous Goods, TSA) or ability to obtain clearance.

Responsibilities

• Serve as primary contact for designated customers and projects.
• Track and trace shipments daily and manage routing.
• Coordinate quotes, invoicing, and vendor relations.
• Maintain accurate notes and status codes in systems.
• Support freight issues with local sales and offices.
• Adhere to SLAs, KPIs, and SOPs.

Skills

Freight forwarding

Airfreight

Customer service

English fluency

Team collaboration

Education

High School Diploma or equivalent

Tools

CargoWise

Job description

Introduction

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

The Operations Agent High -Tech will be responsible for a multitude of global operational duties including quoting, tracking & tracing, vendor/agent relations, problem resolution, and high-level customer service. Special expertise and experience in international air operations, QMS compliance, ocean service liaison and report generation.

Responsibilities

• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
• Tracking and tracing shipments on a daily basis
• Track overhead shipments daily and route accordingly
• Maintain notes and correct status codes in AIT’s systems for all shipments assigned
• Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends
• Quoting and routing freight across multiple transportation modes and services: Domestic & International
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues
• Assisting local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Other duties as business deems necessary
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements

Qualifications

• High School Degree or equivalent
• Experience of 3-5 years in freight forwarding, ideally Airfreigt.
• Ability to work both collaboratively and autonomously in the work setting
• A team player who works well with others, being respectful to our teammates is a Core Value!
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• Fluent oral and written English is a must, additional (major) European languages would be an asset
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations
• VGB security clearance (or the ability to obtain it) is required for this position

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• 27.5 holiday days per year to relax and recharge
• A solid pension plan to secure your future
• Access to an online learning library and regular training opportunities to support your professional growth
• Employee support programs focused on your well-being
• Five paid volunteer hours per year, giving you time to make a difference
• Exclusive employee discounts through Deel, adding extra perks to your everyday life